PR Newswire / PolyAI · May 2026
PolyAI opened its platform to every builder, introducing Poly Agent Builder and ADK with free initial access; it highlighted Raven and enterprise deployments across major brands.
Company research
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Overview
PolyAI is an enterprise voice-AI company that builds, runs, governs, and improves dialog agents for customer service across phone and omnichannel interactions.
Primary product
The Agentic Dialog Platform (including Agent Studio, Poly Agent Builder, ADK, and Raven)
Founded
2017
Headquarters
San Francisco, California, United States
Team size
200-300
Work style
Flexible
Industry
Software Development
Sub-industry
Enterprise conversational AI / voice AI for customer service automation
Offices
1178 Broadway, Fl 2, New York, NY 10001, United States
3 Sheldon Square, London W2 6HY, United Kingdom
4 West 4th Avenue, San Mateo, CA 94402, United States
PC Ušće, Bulevar Mihajla Pupina 6/19, 11070 Belgrade, Serbia
240 Richmond St. West, Toronto, ON M5V 1V6, Canada
Business model
B2B enterprise SaaS
Usage-based per-minute pricing
Enterprise software with support and implementation services
Funding
Stage
Series D
Total raised
$204.5M
Latest round
Series D · Dec 2025
Latest amount
$86M
Dec 2025 · Georgian, Hedosophia, Khosla Ventures
May 2024 · Georgian, Hedosophia, Khosla Ventures
Sep 2022 · Georgian
Sep 2021 · Khosla Ventures
Mar 2019 · Point72 Ventures
May 2018 · Amadeus Capital Partners, Passion Capital
People & investors
Leadership
Co-founder & CEO
Co-founder & Chief Technology Officer
Co-founder & SVP Engineering
President of Go-to-Market
Vinh Le
Chief Financial Officer
Chief Product Officer
Morgan Norman
Chief Marketing Officer
Francesca Porter
General Counsel
Helen Greul
SVP, Engineering
Brad Stein
Global VP of Solutions Consulting
Matt Henderson
VP of Research
Dom Matteucci
SVP of Sales
Michael Cibelli
VP of Channel Partnerships
Paul Asoyan
VP of Strategic Alliances
Ester Sanchez del Rio
VP of People
Work & culture
Culture signals emphasize excellence, ownership, continuous improvement, bias for action, disagree-and-commit, and building for people.
Work style
Flexible
Compensation
No public salary bands were found; public signals emphasize a share options plan and benefits rather than disclosed compensation ranges.
Benefits
Medical, dental, and mental healthcare for employees and families
Parental support
Learning and development support
Share options plan
Social budget
Remote-friendly and flexible opportunities
Product & market
Pricing
Per-minute usage pricing for voice agents, with enterprise support and implementation services.
Differentiators
- —Built specifically for enterprise customer-service conversations rather than generic chat
- —Proprietary Raven model trained on 1B+ enterprise conversations
- —Enterprise-grade governance and compliance defaults such as SOC 2, HIPAA, GDPR, and PCI DSS
- —Two build paths: no-code Agent Builder and developer-focused ADK
- —Supports multilingual, complex dialog at scale with live deployments across many countries
- —Strong voice and contact-center focus with integrations into telephony and CRM stacks
Technology
Raven proprietary model
Agent Studio
Agent Development Kit (ADK)
Amazon Connect
Genesys
Five9
Twilio
Salesforce Service Cloud
HubSpot
Kubernetes
Docker
GitHub
TypeScript
Python
React
JavaScript
Grafana
Playwright
Argo CD
WhatsApp Business
Customers
Marriott
Caesars Entertainment
PG&E
UniCredit
Fogo de Chão
Hopper
Howard Brown Health
Audibel
Quicken
SafeRide Health
Hawksmoor
The Melting Pot
Peppermill Resort Spa Casino
Côte Brasserie
Carter's
Competitors
Parloa
Vapi
Yellow.ai
Kore.ai
Replicant
Leaping AI
Flip CX
Retell AI
Chatfuel
Inbenta
Scale & contact
Estimated revenue
£10M-£50M
Estimated monthly visits
254.6K
Traffic estimate as of Jul 2026
Latest news
PolyAI blog · May 2026
PolyAI announced senior hires in engineering, marketing, partnerships, and vertical expansion, plus a new Toronto technology hub focused on agent design, deployment engineering, and North American business development.
PR Newswire / Kong · Apr 2026
PolyAI chose Kong Konnect to unify API infrastructure, improve developer experience, and support API monetization and tiered pricing.
PolyAI · Apr 2026
ADK launched for Git/CLI/IDE-based agent development; PolyAI said it materially increases development speed and internal workflow automation.
PolyAI · Feb 2026
PolyAI’s voice agent Selma answers 100% of U.S. guest calls for Fogo de Chão, with 95% guest satisfaction and 88% booking completion.
Jobs and careers at PolyAI
2 jobs at PolyAI
Field Marketing Manager (6 month contract)
On-site
Demand Generation
United States
2w ago
On-site
Full-time
Senior Web Designer
On-site
Brand
United States, Canada; United States
3w ago
On-site
Full-time