About the Role
We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations. This role requires a proactive and strategic thinker with hands-on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience. The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders.
Key Responsibilities
Oversee the planning, execution, monitoring, and closure of multiple customer projects.
Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.
Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.
Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.
Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.
Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.
Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.
Qualifications & Experience
Bachelor's degree in Business, Information Technology, Engineering, or a related field.
6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments).
Experience with incentive compensation management, sales performance management, or related financial software is highly desirable.
Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.
PMP certification a plus but not required.