Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.
Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.
Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.
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About the Role
As a team who drives product development from ideation to full rollout, the Design team ensures that our product experiences are valuable to our users. Designers at Nubank must deal with complex problems and transform them into intuitive, accessible and easy-to-use experiences for millions of people.
You'd be joining the Payroll INSS Squad, responsible for delivering a simple, humanized and complete borrowing experience for Mass Market INSS retirees and pensioners who need to borrow money to make ends meet and reach their goals. We're looking for a designer who is passionate about this specific customer segment and about making an old, regulated, and complex product feel easy to use and humane.
You’ll be Responsible for
Translate complex user insights and data (CSAT, research, analytics) into clear design opportunities and product bets that support business KPIs and revenue growth.
Own end-to-end, scalable experiences, ensuring features connect into a cohesive product ecosystem while accounting for legal constraints, business needs, and NuDS standards.
Scope and lead design projects from discovery through final handoff, validating technical feasibility and driving high-quality execution with minimal supervision.
Be a technical reference for the team, adapting and replicating market best practices to raise the team's bar.
Build links with other business areas at all levels of the organization, influencing business decisions and defending design logic with Product, Engineering, and Business partners.
Establish and promote a healthy team culture, inspiring fellow designers through a high bar of quality work.
Thrive in an agile, evolving environment, showing resilience and strong collaboration while pushing the boundaries of the team's UX/UI/visual execution.
What We're Looking For Someone Who Has
Solid expertise in Product Design (UI, UX, and Research).
Experience in digital products, ideally with regulated or complex financial products.
Excellent English: verbal and written communication skills.
Ability to work well in a highly collaborative, cross-functional, fast-paced startup environment.
Ability to influence prioritization in an agile environment, adapting to shifting priorities and stakeholder needs with openness and agility.
Desirable: AI and WhatsApp knowledge, to address INSS customers' need for humanized, timely support
Location
São Paulo, SP or Campinas, SP or Rio de Janeiro, RJ.
Work model
Hybrid
Office requirement
2 days per week at the office.
Our Benefits
Chance of earning equity at Nubank
Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
Public Transportation Commuting Benefit (Vale-Transporte)
NuCare – Psychological, Financial and Legal Assistance Program
Life Insurance
Medical Plan
Dental Plan
NuLanguage – Language Course Program
Nucleo - Our learning platform of courses
Extended Parental Leave
Daycare Allowance
Parental Consultancy
Work-from-home Allowance
Gym Partnerships
30 days of paid vacation
Relocation Assistance Package, if applicable
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.