Position Summary The RPO Manager is responsible to build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This position is also responsible for end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate brings deep operational leadership experience within RPO, or talent services, with a proven ability to design scalable delivery models, lead multi-country recruiting operations, and partner closely with Sales, Product, and Technology to deliver enterprise-grade RPO solutions across the Americas. This role requires a hands-on builder—someone who has stood up delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations in complex enterprise environments.
Essential Duties and Responsibilities
RPO Operations & Delivery Leadership
Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement. Design and scale RPO delivery models supporting enterprise clients across multiple industries, hiring volumes, and geographies. Ensure consistent, high-quality recruiting outcomes across services such as sourcing, screening, scheduling, onboarding coordination, and workforce analytics. Operational Strategy & Scale Build the operational foundation for a new and growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks. Develop scalable standard operating procedures (SOPs), quality assurance frameworks, and training programs for recruiting teams. Drive operational readiness for enterprise implementations, transitions, and new client launches. Financial & P&L Accountability Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter. Partner with Finance to develop operating budgets, pricing inputs, staffing models, and forecasting. Continuously optimize delivery efficiency, utilization, and cost-to-serve while maintaining service quality. Client Experience & Retention
Serve as an executive sponsor for key enterprise RPO clients, ensuring high satisfaction, renewals, and expansion opportunities. Translate client talent acquisition needs into scalable, repeatable RPO solutions. Establish governance models, performance dashboards, and executive business reviews. Cross-Functional Leadership Partner closely with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions sold. Support sales pursuits with operational input on solution design, pricing assumptions, and implementation timelines. Align recruiting technology, analytics, and reporting capabilities with operational needs. Process, Technology & Continuous Improvement Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools used in RPO delivery. Drive continuous improvement initiatives across recruiting processes, candidate experience, and hiring manager satisfaction. Audit operational procedures and lead cross-department efforts to improve and document workflows. Leadership & Team Development Build, lead, and mentor senior operational leaders, recruiting managers, and delivery teams. Foster a culture of accountability, operational rigor, and continuous improvement. Lead large-scale trainings, operational reviews, and enterprise stakeholder meetings. Travel both domestic and internationally, may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation. Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars and training to stay up to date on best practices related to the company and department. Complete projects and other duties as assigned by supervisor. Knowledge, Skills, and Abilities Strong ability to work cross functionally with other departments. Deep understanding of RPO operational models, recruiting workflows, and enterprise client expectations. Strong strategic planning, analytical, and problem-solving skills with a focus on scalable service delivery. Demonstrated success leading large, distributed recruiting or delivery teams. Strong executive presence with the ability to engage senior client stakeholders. Proven experience driving operational metrics, SLAs, KPIs, and continuous improvement. Proficiency with ATS platforms, workforce planning tools, CRM systems, and operational analytics. Strong collaboration skills across Sales, Finance, Technology, and Product teams. Commitment to understanding and meeting customer needs. Education & Experience Bachelor's Degree in Business, Human Resources, Operations or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required, MBA or advanced degree is highly desirable. At least five years of progressive leadership experience in RPO, staffing, or talent services. Demonstrated experience scaling operations and leading enterprise service delivery organizations. Competency in Microsoft applications including word, excel, teams, and outlook. This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations. Must possess a valid passport and be willing to travel internationally on occasion. Experience working with off-shore teams.
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