Onsite IT Support Specialist

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

About the Role

Our Austin office is home to more than 150 team members, including several company executives, and it's growing. We're hiring an Onsite IT Support Specialist to be the face of IT in that office every single day: the person people turn to when a laptop won't connect, when a new hire needs a machine ready to go, or when the office needs to open its doors in the morning.

This is a hands-on, in-person role. You'll report to the Director of IT and work alongside an IT Engineer to keep the Austin office running smoothly for everyone in it, from individual contributors to executives.

What You'll Do

Frontline support

• Own the helpdesk queue and walk-up requests for the Austin office, resolving the large majority of issues yourself and looping in the broader IT team only when something needs deeper expertise

• Troubleshoot hardware, peripherals, and basic network connectivity issues for end users across the office

Workstation and procurement

• Provision and deprovision workstations for employees, and maintain them for the Austin office

• Procure equipment as needed and make sure every new hire has a fully set up machine waiting for them on day one

Inventory

• Build and maintain an accurate, audit-ready inventory of every computer and piece of IT equipment in the Austin office

AV support

• Maintain and troubleshoot AV equipment throughout the office, including open office areas and conference rooms

• Make sure conference room AV is meeting-ready, and respond quickly when something goes wrong mid-meeting

Office operations

• Learn and eventually own the daily rhythm of the office: opening and closing procedures, and the small things that keep 150+ people productive

• Spend your first few months training and shadowing before taking full ownership of these responsibilities

 

Our Tech Stack

You'll get hands-on with the tools that keep our office connected and secure, including:

• Networking: Ubiquiti/UniFi (switches, access points, Fabric multi-site management)

• Device management: Kandji (Iru) MDM

• Physical access: UniFi Access door control

• Everyday tools: Google Workspace, Slack, 1Password, Notion, Anthropic Claude, Serval

 

What We're Looking For

Experience

• 1-2 years in a help desk or IT support role, or equivalent hands-on experience

• Also open to entry-level candidates with a strong interest in technology and a genuine passion for helping people

• Comfortable troubleshooting hardware and basic networking issues, and willing to learn what you don't already know

Attributes

• You take ownership. You don't wait to be told what to do, and you follow through until something is actually fixed

• You treat every person who walks up to your desk, whether an individual contributor or an executive, with the same patience and professionalism

• You're detail-oriented. Inventory accuracy and clean documentation matter to you

• You're reliable. This role anchors the office each day, so being there, on time, matters

• You can explain a technical problem to a non-technical person without making them feel dumb for asking

Join us in shaping the future of real estate   The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.   We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.   Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.   More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.   Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.   Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.