IT Engineer (Hybrid, ATX)

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

Why This Role Matters

Our IT team runs lean by design: a Director of IT, an Onsite IT Support Specialist, and this role. That means every system we run has to work harder than it would at a bigger company, and the tools we use to run it have to be smarter, not just more numerous.

This isn't a keep-the-lights-on IT job. You'll own our AI-first transformation end to end, taking on the tools, workflows, and systems that let a two-to-three person team support a company our size without drowning in manual tickets. You'll build the automation, own the identity and access architecture, and make sure every employee has what they need to do their job from day one.

You must be AI-forward. If you don't already reach for an AI tool before you reach for a spreadsheet, this isn't the right seat.

What You'll Own

AI-First Help Desk & Automation

• Take full ownership of Serval, driving ticket deflection from manual resolution toward AI-assisted and self-service resolution.

• Evaluate and pilot Serval Journeys (or equivalent tooling) to automate onboarding and offboarding provisioning workflows.

• Build and maintain automations across Claude, Notion, and Slackbot that cut manual IT work wherever it shows up.

Identity, Access & Directory Management

• Own provisioning and de-provisioning across our SaaS stack, ensuring access is granted and revoked accurately and on time.

• Lead the Rippling integration for directory sync, using it to reliably determine manager, title, and department for every employee, so the right tech stack reaches the right person automatically.

• Administer Google Workspace end to end: user lifecycle, groups, security settings, and day-to-day support.

Endpoint & Device Management

• Administer Iru MDM (formerly Kandji) across macOS, iPadOS, and Windows, with EDR enabled and enforced fleet-wide.

• Own procurement and asset lifecycle management: hardware purchasing, deployment, tracking, and retirement.

Onboarding, Support & Documentation

• Drive day-one readiness for every new hire: all required tools and access provisioned and working before their start date.

• Step in on help desk tickets directly to back up the Onsite IT Support Specialist during peak load or time off.

• Document everything. Own and build out our IT process documentation in Notion/Serval so institutional knowledge doesn't live in one person's head.

Partnership

• Work in close daily collaboration with the Director of IT and the Onsite IT Support Specialist as a tightly coordinated three-person team.

 

What We're Looking For

Experience

• 5-10 years in IT engineering, systems administration, or a similar hands-on IT role.

• Deep experience with Google Workspace administration at the org level.

• Experience managing an MDM platform (Kandji, Jamf, Intune, or similar) across multiple operating systems, with EDR.

• Track record of building automations that replace manual work — you reach for code or no-code tools to do it.

Mindset

• You operate with extreme ownership. You take projects from start to finish without needing much guidance, and you don't wait to be told what's next.

• You bring a security mindset to identity, access, and device management.

• You write clearly. Documentation isn't an afterthought, it's part of how you work.

• You're comfortable being one of three people responsible for IT at an entire company, and you thrive on that kind of scope.

Bonus

• Experience with Serval, or comparable AI-powered IT support/automation platforms.

• Hands-on experience with Rippling, Deel, or similar HRIS platforms for provisioning and directory data.

• Scripting or automation experience (Bash, Python, PowerShell, n8n, Zapier, or similar).

• Prior exposure to Claude, ChatGPT, or other AI tools used operationally, not just casually.

Join us in shaping the future of real estate   The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.   We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.   Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.   More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.   Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.   Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.