What we do and why we do it
As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.
How it’s going (and growing)
With a talented team of 600+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors).
About the role:
As a Field Dispatcher at Mynd, you will serve as the project coordinator for all scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates. You will coordinate all aspects of our property management, including inspections and repairs, and ensure all stakeholders are kept abreast of completion timelines.
We will empower you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business. Most importantly, you will bring a strong sense of problem-solving and an infectious enthusiasm as we strive to maximize our client’s investments and provide our residents with homes they love!
Responsibilities:
- Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks; coordinate with residents and In-House Technicians, verify completion, and submit for approval.
- Provide excellent support at all times to our In-House Technicians, proactively provide necessary context, stay available to work through any challenges our team encounters, and follow up on any failed trips.
- Manage all electronic record keeping as it relates to field activities, including internal communication, resident damages, and any other needed information.
- Metrics ownership and weekly performance reporting: track and present SLA adherence rates, AI escalation volume, inspection completion rates, failed-trip rates, and extension utilization trends to identify issues before KPIs are missed.
- Serve as the primary owner of all escalated service requests, including duplicate inspections, edge-case scenarios, units requiring special handling, and any situation our agent has routed for human review, and resolve within SLA with complete documentation.
- Proactively communicate with internal stakeholders: surface at-risk field activities, approaching hard-stop deadlines, and portfolio-level trends before being asked, and provide updates that are complete enough to eliminate unnecessary back-and-forth.
- Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work, surface capacity constraints, and align on resolutions; bring data and context to every conversation and follow through on commitments.
- Contribute to continuous improvement: document new exception types and resolution paths and recommend AI workflow refinements based on observed failure patterns.
Qualifications:
- Bachelor’s degree or an equivalent combination of education and experience is preferred.
- Strong analytical mindset: comfortable reading operational data, identifying trends, and translating numbers into clear, actionable insights for a stakeholder audience.
- Previous experience in property management, field operations, vendor management, and/or dispatch coordination preferred, particularly in a metrics-driven or SLA-accountable environment.
- Exceptional written and verbal communication skills; ability to produce clear, complete internal escalation notes, cross-functional updates, and performance summaries without excessive follow-up.
- Proactive by default. Anticipates issues, surfaces them early with supporting context, and comes prepared with proposed solutions rather than waiting to be directed.
- Meticulous attention to detail, strong organizational skills, and the ability to manage multiple open escalations simultaneously without losing track of priority or deadlines.
- Ability to make sound, confident decisions with incomplete information in time-sensitive situations.
- Technical proficiency, including Google Applications, and Team Communication Platforms (Slack/Zoom); comfort navigating property management or work order platforms preferred.
- Experience working alongside AI or automated workflow systems is a plus.
- Positive, can-do attitude with a commitment to excellence, accountability, and achieving goals.
- Can effectively work independently and as a member of various teams and committees.
Location
This position is classified as Remote but must be located in OK, AL, AK, or TX
Compensation
$25.00-$27.00 hourly. Compensation may be adjusted based on experience, skills, and interview performance.
Pay Transparency
Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.
Competitive & Unique Benefits Package
- Generous PTO Policy
- 12 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more
- Wellness and home office/cell phone subsidies
Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Any offer of employment is conditioned upon the successful completion of a background investigation.
Commitment to Equal Employment Opportunity
Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.