About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
The Director of Tax will be a key leader within the CFO organization and will own Dialpad’s global tax strategy, planning, reporting, audits, and compliance. As an AI-driven SaaS company, Dialpad is looking for a strategic yet hands-on leader who will partner cross-functionally across Finance, Legal, Product, Billing, and Operations to provide practical tax guidance, support international expansion, and build scalable tax processes in a fast-paced, high-growth environment.
What you'll do
- Oversee the completion of federal, international, and state income tax returns, including all related analysis and support.
- Timely review and coordination of payment of direct and indirect taxes, including sales and use taxes and telecommunication taxes.
- Establish strategies to minimize tax expenses and exposures with regard to taxes paid for federal, state, and foreign income taxes, property taxes, etc.
- Lead and oversee the preparation of all jurisdictional income tax provisions, including ensuring accurate and timely ASC 740 tax accounting and financial reporting disclosures.
- Lead federal, state, local, and international tax audits and examinations.
- Provide forecasts and guidance regarding future effective tax rates and cash taxes.
- Monitor legislative changes in tax laws that may impact tax positions, including tax accounting implications.
- Research complex tax issues and summarize results to communicate to management.
- Perform tax due diligence, provide structural advice on transactions, and offer ad hoc advice on all tax matters.
- Ensure compliance with global transfer pricing documentation requirements.
- Develop policies and positions to drive and defend tax-efficient outcomes globally, including discussions with taxing authorities.
- Manage, collaborate with, and review the work performed by outside tax professionals.
- Liaise with external auditors on all audit matters related to tax.
- Establish and maintain formal tax policies, practices, and procedures to support U.S. GAAP compliance, SOX readiness, and a strong internal control environment.
- Support company-wide strategic initiatives, including system implementations and business process transformations (such as billing platform migrations), and provide tax guidance to support go-to-market strategies, product launches, and other cross-functional growth initiatives.
- Champion internal AI adoption within the tax function to improve efficiency, strengthen controls, and accelerate the accuracy and timeliness of tax compliance, provision, audit support, and reporting processes.
- Own telecom tax strategy and compliance, including product taxability, jurisdictional registration and filing requirements, indirect tax determination on customer billing, exemption management, audit support, and close partnership with Billing, Product, Legal, and Systems teams.
- Oversee and/or complete special projects as required.
- Develop a culture of mentorship, continuous improvement, training, and success within the accounting organization.
Skills you'll bring
- Bachelor's Degree in Accounting or Taxation required. CPA and public accounting experience required.
- Approximately 12 years in leadership and relevant tax experience in multinational public technology, SaaS, and/or telecommunications companies.
- Strong knowledge of U.S. GAAP, federal, state, local, and international corporate income tax, as well as indirect taxes, including sales and use, property, and telecommunications tax.
- Experience with NetSuite, Suretax (or equivalent) preferred.
- Excellent communication skills, both written and verbal, to convey complex tax matters with simplicity and clarity to non-experts across the company.
- Demonstrated ability to interact with and influence management and contributors at all levels of the organization and across functions.
- Ability to meet compliance deadlines, work independently, prioritize competing workloads, and manage the deliverables from business partners and team members.
- Strong attention to detail with excellent organizational and analytical skills.
For exceptional talent based in California, the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
California Salary Range$214,000—$270,250 USDWhy Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.