Acquisition
Oct 2021Dialpad acquired Koopid to expand omnichannel support across chat, messaging, self-service, and social channels.
SourceCompany research
Public company, workplace, funding, and market signals
Overview
Dialpad is an AI-native business communications platform that unifies voice, messaging, meetings, sales, and contact center workflows with real-time conversation intelligence.
Primary product
AI-powered communications and contact center platform
Founded
2011
Headquarters
San Ramon, California, United States
Team size
1,000-2,000
Work style
Flexible
Industry
Software Development
Sub-industry
AI-powered communications, UCaaS and CCaaS software
Offices
San Ramon, California, United States (HQ)
Austin, Texas, United States
Tempe, Arizona, United States
Denver, Colorado, United States
San Francisco, California, United States
Funding
Stage
Series F / late-stage private
Total raised
$476M
Latest round
Series F · Dec 2022
Latest amount
$50M
People & investors
Leadership
Founder & Chief Executive Officer
Co-Founder & Chief Technology Officer
Chief Product Officer
Work & culture
Dialpad emphasizes values such as doing the right thing, delighting users, innovating continuously, and valuing every voice. Public materials describe a global-first, collaborative culture with remote and hybrid work patterns, strong cross-functional teamwork, and frequent product innovation through hackathons and launchathons.
Work style
Flexible
Visa sponsorship
Limited
Compensation
Public job postings say compensation is role-, level-, and location-based; US postings disclose base salary only and exclude bonus, equity, and benefits. Public H-1B filings indicate the company has sponsored some roles, but no blanket sponsorship policy is publicly stated.
Benefits
Competitive salary
Comprehensive benefits and perks
Robust training program
Cutting-edge AI tools
Product & market
Pricing
Conversation-based pricing with tiered plans and a free-trial funnel
Differentiators
- —AI-native platform built around conversations rather than bolt-on AI
- —Unified voice, video, messaging, sales, and contact center stack
- —Real-time transcription, summaries, sentiment, and coaching
- —Agentic AI for autonomous actions and workflows
- —Open APIs and deep integrations with Salesforce, Zendesk, Google Workspace, and others
- —Enterprise security and compliance features built in
- —Single-platform approach for UCaaS and CCaaS
Technology
Google Cloud Platform
WebRTC
Scale & contact
Estimated revenue
about $300M-$400M ARR
Estimated monthly visits
2.2M
Traffic estimate as of Jan 2026
Signals & risks
Acquisition
Oct 2024Dialpad acquired Surfboard, a workforce management platform, as part of its enterprise expansion and product broadening.
SourceLatest news
Dialpad press · Jun 2026
Dialpad announced a Google Workspace and Gemini Enterprise integration that turns conversation intelligence into actionable insight inside Gmail, Docs, and Chat.
Dialpad · Apr 2026
Dialpad said it was named a Leader in Aragon's 2026 SMB intelligent contact center evaluation, highlighting its AI-native architecture and market momentum.
Dialpad · Mar 2026
Dialpad formally appointed Brett Reed as Chief Financial Officer as it scales for enterprise demand and agentic AI growth.
Business Wire · Mar 2026
Dialpad announced new agentic AI capabilities, including no-code agent building, governance, and ROI validation before launch.
Open Positions
85 jobs at Dialpad
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