Dialpad

Dialpad describes its culture as hard-working, scrappy, and smart, with a strong emphasis on innovation, AI-first product development, and fast shipping.

Work style

Hybrid

Compensation

No public compensation ranges were found in the primary sources reviewed; hiring and headcount growth signals suggest active recruiting across engineering, AI, product, and customer-facing roles.

Product & market

Pricing

Not fully public in reviewed sources; appears to be quote-based subscription pricing for business plans and enterprise deployments, with add-ons for contact center and AI capabilities.

Differentiators

—AI embedded across the communications stack
—Voice Intelligence for transcription, sentiment, coaching, and action items
—Unified UCaaS + CCaaS platform
—Native digital channels and workforce management after acquisitions
—Broad enterprise integrations and AI-first roadmap

Technology

AI / Voice Intelligence

natural language processing

automatic speech recognition

speech recognition

machine learning

Salesforce

Microsoft Copilot

Slack

WebRTC

microservices

Kubernetes

Terraform

PostgreSQL

React

Customers

Uber

Motorola Solutions

Domo

Xero

Herschel Supply Company

Unbounce

Fiix

Loopio

VerticalScope

Avanciers

The International Union of Journeymen and Allied Trades (IUJAT)

World Insurance Associates

Culhane Meadows

Competitors

Zoom

RingCentral

Five9

8x8

Genesys

Cisco Webex

Microsoft Teams

Aircall

Scale & contact

Estimated revenue

~$100M-$250M ARR (inferred from Dialpad's public statements that it exceeded $200M ARR in 2023/2024 timeframe, but no exact current audited revenue disclosed in primary sources reviewed)

Signals & risks

Acquisition

Oct 2024

Acquired Surfboard to add native workforce management capabilities.

Source

Acquisition

Jun 2024

Acquired Koopid to expand digital customer experience and omnichannel support.

Source

Acquisition

Jun 2024

Prior Dialpad acquisitions referenced in company materials include Kare Knowledgeware and Highfive; TechCrunch reported the Highfive acquisition in 2020.

Source

Other

Jun 2024

Company disclosed continued global expansion and nearly 1,000 employees; no material layoffs were found in the reviewed primary sources.

Source

Latest news

Agent2Agent (A2A) Integration For Gemini Enterprise

Dialpad press · Jun 2026

Dialpad announced a Google Workspace and Gemini Enterprise integration that turns conversation intelligence into actionable insight inside Gmail, Docs, and Chat.

Dialpad Named a Leader in the Aragon Research Globe for Intelligent Contact Centers for SMB, 2026

Dialpad · Apr 2026

Dialpad said it was named a Leader in Aragon's 2026 SMB intelligent contact center evaluation, highlighting its AI-native architecture and market momentum.

Dialpad names Brett Reed as Chief Financial Officer

Dialpad · Mar 2026

Primary source on finance leadership change and company scaling toward enterprise demand.

Dialpad Advances Agentic AI Platform to Empower Enterprises to Move from Pilot to Production with Built-In ROI Validation, No-Code Agent Building, and Governance

Business Wire · Mar 2026

Dialpad announced major agentic AI platform upgrades, including ROI validation, no-code agent building, and governance for enterprise deployments.

Dialpad Advances Agentic AI Platform to Empower Enterprises to Move from Pilot to Production

Business Wire · Mar 2026

Dialpad announced new agentic AI capabilities, including no-code agent building, governance, and ROI validation before launch.

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SourcesDialpad homepage Dialpad blog Dialpad press / Series F Dialpad funding announcement Dialpad acquisition: Surfboard Dialpad acquisition: Koopid Dialpad acquisition: Highfive (TechCrunch)Reuters funding coverage