Spotlight Media is a leading TikTok Shop Partner agency, scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.
We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around high-agency operators who take ownership, move fast, and grow into leaders.
This is not a support role for the sake of support. It’s a training ground for future operators and Account Managers.
Role OverviewThis role is the execution and operations backbone for TikTok Shop accounts.
You’ll work directly under an Account Manager, helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.
What You’ll Do
TikTok Shop Operations
Register campaigns, flash sales, and backend promotions
Execute day-to-day TikTok Shop backend operations, including:
Campaign setup and monitoring
Product and shop management
In-system sampling workflows
Content tracking and GMV delivery
Coordinate sample orders and product logistics
Support CRM campaign setup
Monitor shop health, inventory status, listings, and campaign readiness
Proactively flag operational risks or issues
Creator & Affiliate Operations
Manage creator and affiliate communication and coordination
Draft and maintain creator content guidelines and briefing documents
Track sample requests, deliveries, posting status, and creator compliance
Support affiliate and paid collaboration programs from sourcing through posting
Oversee and guide VA execution related to creator communication, sampling, and data entry
Content & Ads Execution Support
Identify strong-performing TikTok Shop content and surface top creatives
Support creative rotation by flagging ads for testing or boosting
Maintain content and performance documentation for cross-functional teams
Performance Tracking & Reporting
Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume
Conduct funnel analysis and surface insights to improve performance
Maintain accurate trackers, reports, and internal documentation
Support weekly and monthly reporting for internal teams and brand partners
Cross-Functional Coordination
Work closely with Ads, Creative, Operations, and external partners
Support assortment launches, promotions, pricing updates, and campaign registrations
Ensure alignment and smooth execution across all initiatives
You’ll be a strong fit if you are:
Based in Colombia with full professional fluency in English
Detail-oriented, organized, and execution-focused
Comfortable juggling multiple campaigns, brands, and timelines
Curious about social commerce, marketplaces, and creator-driven growth
Proactive, resourceful, and able to take ownership of tasks end-to-end
Coachable and eager to learn through hands-on execution
1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing
Hands-on experience with TikTok Shop strongly preferred
Experience with Amazon, Shopify, DTC, or other marketplaces is a plus
Strong analytical skills; comfortable working with spreadsheets and dashboards
Understanding of creator workflows, affiliate mechanics, and content-driven commerce
Excellent written and verbal communication skills in English
Ability to operate in a fast-paced, evolving environment with minimal oversight
Growth mindset with interest in expanding scope over time
Work at the cutting edge of social commerce and TikTok Shop
Real ownership and responsibility from day one
Exposure to high-growth brands and creator ecosystems
Clear growth path into senior ecommerce or account management roles
Collaborative, high-performance team culture