The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams.
What You'll Do:
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Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
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Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
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Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
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Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
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Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
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Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
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Achieve or exceed targets related to account growth and upsell according to plan.
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Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
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Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
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Proactively monitor and report client KPI and success metrics
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Other duties as assigned.
What You'll Need:
Professional Skills
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Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
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Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
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Financial analysis capabilities to make informed decisions based on financial data and profit margins.
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Conflict resolution expertise to address and resolve potential disputes effectively.
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Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
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Time management skills ensuring efficient handling of multiple accounts and projects.
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Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
Role Specific Skills
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Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
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Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
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Financial analysis capabilities to make informed decisions based on financial data and profit margins.
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Conflict resolution expertise to address and resolve potential disputes effectively.
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Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
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Time management skills ensuring efficient handling of multiple accounts and projects.
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Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
Minimum Qualifications
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A minimum of 5 years in roles related to account management or sales
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Additional considerations made for experience focusing on property management
Other Relevant Qualifications
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Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
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Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
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Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.