About the role
Rippling is looking for an Operations Analyst to support our EDI and API operations. In this role, you will be responsible for configuring, debugging, and maintaining client-level configurations and assisting in resolving any errors returned from multiple insurance carriers. This role will require significant engagement across insurance carriers, customers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.
Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year.
What you will do
- Own end-to-end setup of new EDI/API implementations (834, JSON, and carriers’ proprietary files) and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling, and discrepancy resolution
- Act as the primary point of contact with insurance carriers, customers, and brokers to resolve issues related to EDI/API transactions
- Identify process gaps and areas where improvements can be made
- Own productivity metrics and ensure adherence to SLAs
- Support EDI/API connections post production
What you will need
- 2 - 4 years of experience in EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management.
- Strong communication skills (written and verbal).
- Strong project management and organizational skills.
- Excellent client service skills.
- Good attention to detail with strong analytical and problem-solving skills.
- Ability to handle multiple tasks and prioritize.
- Knowledge with API is a plus.
- Knowledge of HIPAA regulations as they relate to benefits enrollment data and PHI handling.
- Basic knowledge of XML or flat-file data formats used alongside 834 EDI.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.