About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our SuiteBilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing. You will also collaborate with collections to determine the best way to approach the client and execute their plan to bring in the maximum amount of timely payments. Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies. The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment.
This position reports to our Supervisor, Billing, and offers the opportunity to be based in our Manila, Philippines office. The candidate must be available to work during US Eastern Time business hours (log in at 8 AM EST).
What you’ll do
- Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments, invoicing disputes, and other irregularitiesResearch and resolve billing-related inquiries from customers.
- Assist with the implementation of SuiteBilling and parallel system runs, including verifying accuracy and finding and reporting errors.
- Special projects and reporting as needed.
Skills you’ll bring
- 4+ years of accounts receivable experience in a fast-paced, high-growth environment, preferably in a SaaS companyBusiness or accounting-related degree or diplomaFast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges.
- Accounting software experience, including accounts receivables and cash modules.
- Meticulous attention to detail.
- Strong written and verbal communication skills.
- Intermediate Excel skills (lookups, pivots).
- Ability to work independently and prioritize multiple projects effectively.
- Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
- Experience working with software such as NetSuite SuiteBilling and Salesforce.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.