Case Manager I, Contingency Management

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.   Position Summary The Contingency Management (CM) Case Manager provides comprehensive coverage to clients participating in GLIDE’s Contingency Management program, which is an evidence-based treatment that uses incentives to encourage positive behavioral changes related to substance use. GLIDE’s CM Program will focus on clients who use stimulants and are interested in managing and/or changing their relationship to stimulant use. This program will offer three groups weekly, individual check-in’s, drop-in hours available for clients and clients will receive financial incentives for UAs negative for stimulant use as well as other psychosocial goals as defined by the client in collaboration with GLIDE. Through outreach, health education, counseling, and case management, this position will support a client case load of 20 to 30 clients to maintain program adherence and achieve progressive, positive health and wellness outcomes. The Case Manager should understand the social determinants of health and will support assistance with housing, benefits, critical identification documentation obtainment, health care engagement, access to behavioral health supports, and any other needs identified by the client, and any other. This position involves direct in-person client contact with diverse, high-risk individuals, many of whom are active substance users, substantial community outreach, and group facilitation.

Essential Duties & Responsibilities:

Provides health education to CM clients for enrollment, including completing initial intake and assessment documentation for enrollment, facilitating program orientation and guide clients on the benefits, expectations, and requirements of the CM program including communicating program rules, expectations and incentive structures.

Facilitate CM health and wellness education groups, process groups, and drop-in groups for active client cases and program alumni.

Assist with coordinating and implementing CM programming activities that promote outreach, education, engagement, and positive health outcomes for clients (i.e. orientations, partner presentations, graduations, and celebrations, etc.).

Conduct rapid urinary analysis (UA) tests for CM cohort members, in accordance with regulations and professional standards, maintaining chain of custody, and ensuring accurate and timely documentation of all results per workflow and data systems requirements

Develop professional and trusting relationships with clients and provide motivational counseling to assist clients in managing their substance use using harm reduction principles. Provide drop-in support and one-on-one counseling, including crisis intervention, advocacy, and referral services.

Develop and maintain effective care coordination with internal GLIDE programs and external resources for client access to ensure a holistic approach to client care. Refer and link clients to other providers where needed to support the clients’ goals, health and wellness and document progress to maintain accurate records of service delivery.

Monitor and document client outcomes, especially the targeted behaviors and goals that are eligible for incentives. Work with the program manager/director to release incentives to clients in a timely manner per program protocols, and document receipt according to program guidelines.

Maintain complete and updated intake, assessments, case management notes, group attendance logs, referrals and other required data captures in a timely and accurate manner in accordance with program standards, organization policy, and applicable local, state, and federal laws for CM services. Submit monthly activity and data reports that capture contract deliverables in required database workflows and systems.

Assist with evaluation and surveying activities to ensure continuous quality improvement for client experience and outcomes, program operations, and program impact.

Adhere to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management in regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child and adult protective services, contractual agreements, etc;

Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings, supervision, case conferences, client conferences and in-service trainings.

Minimum Qualifications:

Strong verbal and written communication skills needed to communicate professionally and empathetically with a variety of stakeholders (i.e. clients, community partners, GLIDE colleagues) to support client care, and to accurately and timely document client progress notes and program documentation.

Experience with group facilitation, peer counseling, individual counseling, and case management for client’s experience substance use issues using harm reduction principles, trauma-informed counseling, and motivational interviewing techniques.

Can effectively apply therapeutic strategies for clients experiencing crises and/or with multiple diagnoses.

Knowledge of human behavior including human growth and development, dynamics of interpersonal relationships; knowledge of cultural and subcultural values and patterns of behavior.

Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application.

Ability to plan, prioritize and organize tasks and meet deadlines. Strong attention to detail, particularly in documentation in case files and updating database.

Proficiency in spelling, grammar, and writing is needed to draft detailed instructions, case care plans, client progress notes, UA test results, and other required documentation.

Possesses basic mathematical skills to guide client expectations pertaining to incentive structure and participation.

Proficient in the use of MS Office Suite, experience with databases helpful (e.g. Salesforce)

Adheres to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management regulatory practices.

Able to handle difficult situations (e.g., angry, loud and/or verbally abusive clients). Must demonstrate the ability to de-escalate oneself and defuse potentially volatile situations with patience and tact.

Works well under pressure and manages stress effectively in a demanding and fast paced environment.

Demonstrates Cultural Competency. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves.

Commitment to the mission, values, and philosophy of GLIDE.

Education & Experience Requirements:

A minimum of 2+ years of case management experience with similar adult target populations experiencing homelessness, substance use, and/or behavioral health challenges.

BS degree in Social Work or related field (e.g. public health, counseling, psychology) preferred.

Peer Support Specialist certification, Addiction & Recovery counseling certification, and/or SUD Counselor certification required.

Knowledge and experience with harm reduction program practices and intervention techniques.

Experience providing direct social services to homeless and/or very low-income clients who are dual diagnosed and/or have experienced involvement in the criminal justice system and/or have been incarcerated with knowledge of available community resources in the San Francisco Bay Area to support target populations.

Experience and knowledge of issues related to LGBTQIA populations, BIPOC populations, particularly around trauma, substance use, and mental health.

Work Environment: 

GLIDE’s buildings are located in the Tenderloin neighborhood.  

GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

Physical Requirements:

Ability to work on a computer and see details of objects at close range.

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).

Finger dexterity and the ability to use all standard office equipment.

Sit or stand comfortably, and the ability to navigate throughout office spaces (via elevator or stairs).

Activities that occur infrequently are bending, squatting, twisting, reaching straight above and below shoulder level, carrying and lifting up to 40 pounds.