About GlideGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary: GLIDE seeks a highly organized, self-directed, and detail-oriented Administrative Manager to support and improve administrative workflows, manage fiscal activity, and ensure timely adherence to contract deliverables. This role is key to ensuring the integrity, efficiency, and accuracy of department operations. The Administrative Manager is directly responsible for daily contract and budget compliance, documentation, data collection and analysis, and timely reporting to funders. Must be available during regular business hours and occasional evenings/weekends to meet critical deadlines and operational needs, including holidays and other peak seasons.Works closely with the department director to ensure contract deliverables, budget requirements, and compliance standards are met or exceeded; coordinates service requirements across programs, identifies service gaps, and implements solutions.
Administers technology systems necessary to improve workflow, collect data, and monitor client satisfaction; submit data and serve as point of contact for City and County of San Francisco data systems (ONE, CARBON, etcetera).
Collaborate with program staff to collect and analyze relevant data for operational decision-making. Handles data collection and reporting, including but not limited to monthly and annual reports in the CARBON database system, quarterly HACCP monitoring reports to CFAT, annual client survey reports, and other ad hoc reports as requested by SFHSA.
Drafts and monitors contract scopes, vendor payment terms, reports, data analyses, and budgets for director-level review and approval.
Works closely with Compliance staff and inspectors to ensure funder and regulatory standards are met or surpassed; ensure compliance standards and related Standard Operating Procedures (SOPs) are reviewed/updated as needed, no less than quarterly.
Maintains documentation for enforcing contract deadlines, timely invoice submissions, training and certification requirements, standard operating procedures, and communications.
Serves as departmental point of contact for internal task tracking and workflow alignment.
Configures, troubleshoots, and assists staff with project and data management tools as needed.
Minimum 3–5 years of administrative, operations, or project coordination experience (preferably in a nonprofit or mission-driven organization).
Demonstrated experience coordinating multi-unit operations, departmental workflows, and interdepartmental communication (including scheduling, data reporting, and project tracking)
Direct experience working with Salesforce, Client Case Management, and CCSF (ONE, Carbon) data systems.
Excellent written and verbal communication skills, with the ability to collaborate across diverse teams and manage multiple priorities in a fast-paced environment
Strong attention to detail and ability to self-manage multiple priorities under time constraints.
High level of accountability, integrity, and commitment to quality.
Able to handle and manage confidential information.
COMMUNICATION SKILLS:
Strong interpersonal and communication skills; ability to engage effectively with diverse stakeholders.
Superb written communication skills needed. Must be able to write clearly and concisely to draft policies, procedures, and communications for executive review.
COMPUTER SKILLS:
Advanced MS Office skills, including strong Excel, Word, Outlook, PowerPoint, et cetera and the ability to quickly learn new software to support organizational best practices and innovation
Superb Microsoft Excel (formulas, pivot tables, charts) and project management system (Asana) skills.
Experience with virtual meeting set-up, facilitation, and Teams/Zoom.
Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
Finger dexterity and the ability to use all standard office equipment.
Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
Ability to use standard office equipment, and access, input and retrieve information from a computer. Ability to use keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
Activities that occur often are standing, walking, and handling. Activities that occur occasionally are climbing staircases. Activities that occur infrequently are bending, squatting, crouching, kneeling, twisting, reaching straight, above, and below shoulder level with both shoulders individually or at the same time, carrying and lifting up to 25 pounds.
Work EnvironmentGLIDE’s buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.
Position Summary: GLIDE seeks a highly organized, self-directed, and detail-oriented Administrative Manager to support and improve administrative workflows, manage fiscal activity, and ensure timely adherence to contract deliverables. This role is key to ensuring the integrity, efficiency, and accuracy of department operations. The Administrative Manager is directly responsible for daily contract and budget compliance, documentation, data collection and analysis, and timely reporting to funders. Must be available during regular business hours and occasional evenings/weekends to meet critical deadlines and operational needs, including holidays and other peak seasons.