The Opportunity
Make the first impression count. As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.
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Compensation: $75,000 – $82,500 CAD / year
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Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)
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Location: 4269 St Catherine West, Westmount, Canada
What You'll Do (The Core Focus)
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Own the Onboarding: Architect and execute implementation project plans for multiple concurrent client accounts.
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Build the Infrastructure: Complete client shell configurations and create custom dashboards within our Prism HRIS.
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Consult & Problem-Solve: Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.
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Bridge the Gap: Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.
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Track Milestones: Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.
What You Bring
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Industry Knowledge: 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.
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Systems Expertise: Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.
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Project Management: Strong analytical and time-management skills to lead clients through complex technical timelines.