Position Summary The HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client’s business resulting in client retention and growth. This role completes client services functions for the organization and proactively consults and regularly follows up with clients to develop, implement and monitor Human Resources related deliverables which includes identifying legal requirements affecting Human Resources functions and ensuring client policies, procedures and actions are in compliance.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Work with targeted Executive tiered HR-Centric clients with primary focus on compliance related HR needs. Responsible for all aspects of the client’s health, maintenance, and retention; monitor regular payroll trends, consult on products and services, and navigate compliance matters. Work closely with client, sales team and operations departments to ensure a mutually successful transition to Vensure and work to maintain a long-lasting partnership. Travel to perform onsite visits and meet remotely with clients to achieve KPIs, service level and profitability for client. Provide clients customized solutions in accordance with internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture and work practices and reduce liability. Solutions include, but are not limited to, handbooks, job descriptions, performance evaluation systems, compensation plans, and hiring/on-boarding processes. Review accrual plans to ensure they are compliant with federal, state and local laws and regulations. Work with client owners, client appointed contacts and/or on-site supervisors to develop and maintain effective relationships that contribute to client’s success and growth of their business which results in high customer satisfaction and retention. Gain knowledge of their business model and drivers, HR practices, goals and objectives and work proactively to provide information and best practices to reduce liability. Work with clients to identify legal and regulatory compliance concerns related to employee relations and partner with clients to conduct employee coaching, counseling, reduction in force decisions, termination analysis, separation agreements and acts as point of communication between affected employee and client if needed. • Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough and objective investigations. Conduct exit interviews as needed. Properly and timely document all client related interactions in the CRM and HRIS. Build, maintain and promote relationships with team members, peers across disciplines, sales staff and all other company team members ensuring effective coordination of communications and services affecting clients. Attend webinars, seminars and other training to stay-up to date on laws and best practices. Other duties as assigned. . Knowledge, Skills, and Abilities Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required. Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits. Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures. • Bilingual capabilities (English/Spanish) are preferred • Adheres to KPIs and SOPs according to guidelines established. Ability to apply change management initiatives to assist in business transformation. Must use logic and reasoning to make immediate decisions under pressure or tight deadlines. Ability to make proper judgment calls when presented by a situation/problem. Strong sense of business ethics including the ability to handle confidential information appropriately. Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed. Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law. Outstanding business acumen with the ability to understand and operate from the perspective of the business owner. Demonstrated proficiency in conducting root cause analysis and strong problem solving and decisionmaking skills. Ability to research and analyze various types of data. Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment. Education & Experience Bachelor’s degree in Human Resources, Business Administration or a related field or equivalent work experience is required. Two (2) to four (4) years HR experience. Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed. Experience with various HRIS and payroll platforms preferred. PRISM and PEO experience preferred. .
Physical, Mental, & Communication Demands
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Frequently required to sit; occasionally required to stand and walk. Specific vision abilities required include close vision, color vision, and ability to adjust focus. Frequently required to talk and hear. Moderate concentration/intensity, which includes prolonged mental effort. Average memory, taking into consideration the amount and type of information. Noise level in the work environment is usually moderate.
Disclaimer The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
#SolvoHRGlobal
#LI-PROMOTED
#LI-Onsite