About Us: Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more at www.vensure.com.
Position Summary: The Labor Relations Specialist is responsible for day-to-day and ongoing labor relations activities with emphasis on contract setup and maintenance of union rates in the Sports & Entertainment software platform; interacts daily with other company departments, outside offices, and clients.
Essential Duties and Responsibilities:
• Ensure software systems are configured and maintained in compliance with union contracts, collective bargaining agreements, and fund requirements.
• Verify and validate client setup for pension, health, and related contribution plans to ensure accuracy and compliance.
• Research and resolve complex contract, billing, and contribution inquiries from clients, unions, and fund offices, identifying root causes and implementing preventive solutions.
• Collaborate with IT and development teams to gather requirements, validate data, and test system enhancements and contract updates.
• Generate, analyze, and distribute reports supporting client, union, fund office, and internal business requirements.
• Maintain contract setup documentation, reference materials, procedural guides, and tracking spreadsheets.
• Coordinate and communicate contractual updates to affected departments to ensure consistent implementation and compliance.
• Serve as a primary liaison between internal departments and external stakeholders regarding contribution rates, contract interpretation, reporting requirements, and operational issues.
• Develop, enhance, and document cross-functional processes to improve operational efficiency, accuracy, and service delivery.
• Analyze contract provisions and create training materials, job aids, and resource documentation for Labor Relations and other business units.
• Support Labor Relations with client communications, project coordination, contract research, and follow-up activities.
• Build and maintain strong relationships with clients, unions, fund offices, and internal stakeholders to deliver exceptional service and support.
• Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement.
Marginal Functions:
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities:
• Strong knowledge of union contracts, collective bargaining agreements, pension plans, health and welfare plans, and contribution administration.
• Ability to interpret contractual language and apply contract provisions accurately within software systems and operational processes.
• Strong analytical and problem-solving skills with the ability to research complex contract, billing, and contribution issues and develop effective long-term solutions.
• Proficiency in data analysis, report generation, data validation, and reconciliation using spreadsheets, databases, and reporting tools.
• Ability to gather, test, and validate system requirements while partnering effectively with technical teams and programmers.
• Strong attention to detail with a high degree of accuracy when reviewing contract terms, client setups, contribution rates, and system data.
• Excellent organizational and project coordination skills with the ability to manage multiple priorities, deadlines, and stakeholder requests simultaneously.
• Effective verbal and written communication skills with the ability to explain complex contractual, reporting, and operational information to clients and internal teams.
• Strong customer service and relationship management skills with the ability to develop and maintain positive working relationships with clients, fund offices, unions, and internal stakeholders.
• Ability to collaborate across multiple departments and facilitate communication among Operations, Payroll, IT, Implementations, Labor Relations, and other business units.
• Ability to create clear process documentation, procedural guidelines, reference materials, and training resources.
• Strong presentation and training skills with the ability to communicate contract-related information to diverse audiences.
• Ability to identify process improvement opportunities and implement more efficient interdepartmental workflows.
• Sound judgment and decision-making skills when addressing contract interpretation, compliance concerns, and operational issues.
• Ability to work independently while exercising initiative in researching issues, resolving problems, and driving projects to completion.
• Ability to maintain confidentiality and exercise discretion when handling client, contract, and participant information.
Education & Experience:
• Bachelor’s degree preferred or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs).
• Two (2) to Three (3) years of Labor Relations experience in the entertainment industry environment.
• Experience with Entertainment Union & Guild Agreements is required.
• Experience and understanding of payroll processes.
• Understand collective bargaining agreement details and ability to implement them.
• Experience collaborating with clients and departments to identify needs, prioritize requests and build effective relationships using tact and diplomacy.
• Experience working in a multi-state or Professional Employer Organization (PEO) preferred.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Required Licenses and/or Certifications: Not Applicable.
Physical, Mental, & Communication Demands:
Physical Demands:
• Sedentary Work: Primarily performs work while sitting at a desk or workstation for extended periods while reviewing contracts, analyzing data, and utilizing computer systems.
• Computer Usage: Frequent use of computers, keyboards, mice, and other office equipment to maintain contract information, generate reports, prepare documentation, and communicate with stakeholders.
• Visual Acuity: Requires the ability to read, review, analyze, and interpret detailed contracts, reports, spreadsheets, system data, and electronic communications.
• Manual Dexterity: Requires the ability to operate standard office equipment and enter data accurately into various software applications and databases.
• Mobility: Occasionally requires moving throughout the office to collaborate with team members, attend meetings, and access resources or equipment.
**Mental Demands: **
• Analytical Thinking: Requires the ability to analyze complex contractual provisions, contribution requirements, billing issues, and reporting data to ensure compliance and accuracy.
• Problem Solving: Requires independent judgment and critical thinking to research issues, identify root causes, and develop effective solutions to operational and contractual challenges.
• Attention to Detail: Requires a high degree of concentration and accuracy when reviewing contract terms, contribution rates, client setups, and system data.
• Organization and Prioritization: Requires the ability to manage multiple tasks, deadlines, projects, and stakeholder requests in a fast-paced environment.
• Decision Making: Requires sound judgment when interpreting contracts, resolving discrepancies, maintaining compliance, and coordinating cross-functional activities.
• Adaptability: Requires the ability to learn changing union agreements, policies, procedures, technology enhancements, and business requirements.
Communication Demands:
• Verbal Communication: Requires frequent communication with clients, unions, fund offices, vendors, and internal departments to provide information, resolve issues, and coordinate activities.
• Written Communication: Requires the ability to prepare clear and professional reports, training materials, procedural documentation, correspondence, and contract-related communications.
• Presentation and Training: Requires the ability to explain contractual requirements, system processes, and reporting information to individuals and groups with varying levels of technical knowledge.
• Interpersonal Effectiveness: Requires the ability to establish and maintain positive working relationships with clients, unions, fund offices, and cross-functional teams while delivering exceptional service.
• Virtual Communication: Regular use of video conferencing, phone systems, and digital collaboration tools to engage clients and internal teams.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
Environmental Conditions:
This position is performed in a professional office environment and requires regular use of computers and standard office equipment; the work setting is climate-controlled with typical office lighting and low to moderate noise levels; the role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.
Disclaimer:
This job description does not state or imply that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Benefits:
This position is eligible for the following benefits:
Health Insurance: Medical, dental, and vision coverage Retirement Plan: 401(k) with company match Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
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Distro
B2B