Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.
Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.
When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.
We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?
The Role
We’re looking for a Customer Enablement Specialist to join our Operations team and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora.
You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with support feel fast, structured, and deeply helpful.
What You’ll Be Doing
Deliver exceptional support: Handle customer inquiries with speed, clarity, and empathy, becoming the trusted voice of Legora for our enterprise clients.
Master the product: Develop deep expertise in Legora’s platform to troubleshoot issues, guide users through complex workflows, and unlock value for legal teams.
Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions.
Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently.
Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally.
Who You Are
Fluent in English (additional fluent languages is a plus).
Experienced in customer support, user operations, or client-facing roles, ideally with enterprise B2B customers.
Proven track record of delighting demanding professional clients and turning frustrated users into advocates.
Customer-obsessed and genuinely care about user success.
Technically curious and comfortable learning new software quickly, explaining technical concepts clearly.
Experienced with support tools like Intercom, Zendesk, or similar platforms.
Background in SaaS, AI, or legal tech environments is a strong plus.
Why This Role Matters
This isn’t just another support role. You’ll be instrumental in:
Building the support foundation for one of Europe’s most ambitious AI companies.
Directly impacting product adoption and customer satisfaction at a critical growth stage.
Learning from industry experts while helping shape the future of legal AI.
Growing your career rapidly in a high-growth environment.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.