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Upgraded

Upgraded logo

Upgraded

Upgraded helps retailers and carriers sell devices on subscription.

getupgraded.com
HQ: San Francisco, CA, USA; Remote
11-50
Consumer

Company research

Public company, workplace, funding, and market signals

Overview

Upgraded is a device-financing and subscription-commerce company focused on MacBooks, with newer business and iPad offerings. Customers pay monthly over 36 months, can upgrade after 24 payments, and AppleCare+ is included. Public sources trace the business back to 2016, while the current LinkedIn company profile shows a 2024 founding-style date and Austin HQ.

Primary product

MacBook Upgrade Program / MacBook financing subscription

Founded

2016

Headquarters

6001 W Parmer Ln Ste 370 PMB 2991, Austin, TX 78727, United States

Team size

1-10

Industry

Technology, Information and Internet

Sub-industry

device financing / subscription commerce for consumer electronics

Offices

Austin, TX (HQ)
Sunnyvale, CA
San Francisco, CA

Business model

subscription
consumer financing
device leasing
B2C retail
B2B leasing
refurbishment and resale
circular-economy hardware lifecycle management

Funding

Stage

debt financing

Total raised

$7.3M

Latest round

Debt Financing · Sep 2021

Latest amount

$750K

People & investors

Leadership

John Erik Metcalf

Co-founder & CEO

Ziad Sawalha

Chief Builder/RBI

Bryan Kitchener

Founding Software Engineer

Paula de Vega Garcia

Product Manager

Dante Jaquez

Head of Ops

Ben Stevenson

Head of Growth

Founders

Hendrik Roosna

Founder

JR Rahn

Co-founder

Investors

Greg Brockman
GRIL Ventures
Investo
ITOCHU Corporation
Liquid 2 Ventures
Oyster Ventures
Y Combinator

Work & culture

Small, Mac-obsessed, environment-minded team with a circular-economy mission and a customer-support-first ethos.

Product & market

Pricing

36-month monthly installment/subscription plans with upgrade eligibility after 24 payments; MacBook Air pricing starts at $33.28/month and MacBook Pro at $52.17/month; business leasing runs 12–48 months.

Differentiators

  • —AppleCare+ included
  • —upgrade every 24 payments
  • —36-month payment structure
  • —custom-build support through Apple Premier Partner GatorTec
  • —0% APR qualification check without credit-score impact
  • —circular-economy refurbishment and resale
  • —no balloon payment at the end of the consumer plan
  • —business device lifecycle management and MDM support

Technology

Ruby on Rails
HTML
CSS
JavaScript
Heroku
AWS Lambda
AWS API Gateway
AWS S3
AWS DNS/CDN
Sentry
Algolia
PostHog
Mailgun
WordPress
Shopify
Intercom
Windsurf

Customers

MacBook buyers
Apple fans
professionals
creatives
developers
students
small businesses
IT and operations teams
retailers
carriers

Competitors

Apple Store financing
Apple Upgrade Program
Affirm
Citizens Pay
Back Market
Swappa
traditional device leasing providers

Scale & contact

Estimated revenue

about $2.3M-$2.5M ARR (public estimates)

Estimated monthly visits

18.7K

team@getupgraded.com

Latest news

Get a new MacBook or iPad every 2 years with this subscription

9to5Mac · Aug 2025

Sponsored coverage of Upgraded’s expanded iPad Pro offering, highlighting monthly pricing, 24-month upgrade eligibility, and the continuing MacBook program.

Get a new MacBook every 2 years with the MacBook upgrade program

Cult of Mac · Jul 2025

Sponsored guide describing Upgraded’s subscription-style MacBook program, no balloon payment, and the vision of a broader electronics retailer.

The MacBook Upgrade Program that starts at $33.28/month

9to5Mac · Jul 2025

Sponsored post explaining pricing, 0% APR qualification checks, AppleCare+ inclusion, and the 24-month upgrade flow.

Meet the startup reinventing how we buy computers

GeekWire · Apr 2025

Founder-authored piece describing Upgraded as a flexible MacBook financing platform backed by Greg Brockman and Y Combinator, with Citizens Pay financing and GatorTec fulfillment.

Upgraded - The MacBook Upgrade Program REVIEW

MacSources · Jan 2025

Independent review covering financing rates, strict return rules, founder access, and customer-service experience.

About usGitHubHelp CenterHomepageHow it worksLinkedIn companyResourcesStatus pageUpgraded for BusinessX / Twitter
SourcesHomepageAboutHow it worksFor BusinessTerms and ConditionsHelp CenterResourcesGitHub organizationLinkedIn company pageY Combinator company pageBusiness Wire launch releaseGeekWire sponsor post9to5Mac July 20259to5Mac August 2025Cult of Mac July 2025MacSources reviewTrustpilot reviewsPrivacy policyStatus pageGetLatka revenue estimate

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