Unthread blog · May 2026
May 2026 update added expanded MCP and Copilot capabilities, channel health scores, multi-stage approvals, deeper Microsoft integrations, and scheduled reports.
Company research
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Overview
Unthread is a New York-based AI helpdesk for Slack and Microsoft Teams that automates ticket intake, triage, resolution, and workflow automation for IT, HR, and ops teams. Public sources vary on total funding, but the company profile currently reports $6.5M raised [Unthread site; LinkedIn; AlleyWatch; Crunchbase].
Primary product
AI helpdesk / ticket automation platform built natively for Slack and Microsoft Teams
Founded
2021
Headquarters
New York, New York, United States
Team size
1-10
Work style
Hybrid
Industry
Software Development
Sub-industry
AI helpdesk / conversational ticketing / internal support automation
Open Positions
0 jobs at Unthread
No open positions
Check back later for new openings