Thematic · Mar 2026
Official launch of Customer Intelligence and Activation, including Lenses, Scoring Agent, and Predictive Actions for agentic CX workflows.
We analyze feedback to help companies improve customer experience
Company research
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Overview
Thematic is an enterprise customer intelligence platform for CX teams that converts unstructured customer feedback into governed, traceable insights and AI-assisted actions.
Primary product
Customer intelligence platform for AI-powered feedback analytics
Founded
2017
Headquarters
San Francisco, California, United States
Team size
20-30
Work style
Remote
Industry
Software Development
Sub-industry
Customer intelligence / AI feedback analytics
Offices
San Francisco, California, United States (HQ)
Auckland, New Zealand (R&D center)
224 11th St, San Francisco, CA 94103, United States
440 N Barranca Ave #2571, Covina, CA, United States
Business model
B2B SaaS
annual subscription
custom enterprise contracts
Funding
Stage
Seed
Total raised
$1.2M
Latest round
Seed · Nov 2017
Latest amount
$1.2M
Nov 2017 · AirTree Ventures
People & investors
Leadership
CEO and Co-Founder
CTO and Co-Founder
SVP, Sales and Partnerships
Product Manager
Head of Customer Success
Work & culture
The company presents a culture centered on ambition, ownership, collaboration, transparency, and a remote-first, intellectually curious team.
Work style
Remote
Compensation
No public salary bands were found; public compensation signals are limited to stock options and remote-work-related benefits.
Benefits
fully remote working within New Zealand and various US time zones
monthly remote office allowance
flexible hours
career growth and learning opportunity
paid paternity/partners leave
stock options
Product & market
Pricing
Annual contract pricing based on comment volume, number of datasets, and support level; Foundation is listed at $25,000/year and Enterprise is custom.
Differentiators
- —Traceable AI insights linked back to raw customer comments
- —Bottom-up theme discovery rather than fixed taxonomies
- —Human-in-the-loop validation and theme editing
- —Enterprise governance with auditability and role-based access
- —PII redaction and built-in translation
- —Unified analysis across surveys, tickets, calls, reviews, social and CRM notes
- —Predictive scoring for NPS, churn propensity, and effort
- —Fast time-to-value with deployment in days
- —SOC 2 Type II, GDPR, and CCPA compliance signals
Technology
NLP
generative AI
human-in-the-loop review
PII redaction
language translation
role-based access control
audit logs
Snowflake integration
API
CSV uploads
Gong integration
Salesforce integration
Intercom integration
Zendesk integration
Qualtrics integration
SurveyMonkey integration
Claude support via MCP Server
ChatGPT support via MCP Server
Copilot support via MCP Server
multi-region hosting
Customers
DoorDash
Albertsons
Mitsubishi
ManpowerGroup
SThree
Art.com
Vodafone
LinkedIn
Google
Atom Bank
Greyhound
Snap
Electronic Arts
LendingTree
Woolworths
Competitors
Medallia
Chattermill
Kapiche
Clarabridge
TextIQ
Qualtrics
Scale & contact
Estimated revenue
Approximately $2.7M-$3.1M ARR (estimate; public third-party estimates vary)
Estimated monthly visits
70.9K
Traffic estimate as of Apr 2026
Latest news
GlobeNewswire / QuestionPro · Nov 2024
Announced a strategic partnership combining Thematic's text analytics with QuestionPro's survey and research platform.
Thematic · Aug 2024
Describes improvements to Thematic Answers, email sharing, conversation navigation, and Snowflake integration.
Thematic · Jun 2023
Introduced Thematic Answers, a natural-language way to query analyzed feedback with evidence-backed responses.
Thematic · Jan 2020
Older but important partnership news showing Thematic's use of AI plus human input to surface customer insights for major clients such as LinkedIn and DoorDash.
Jobs and careers at Thematic
8 jobs at Thematic
Licensed Insurance Agent (Customer Service)
Remote
Customer Service
Columbus, Ohio, United States; Remote
4d ago
Remote
Full-time
Lead Data Analyst
On-site
Data Analytics
Columbus, Ohio, United States
1w ago
On-site
Full-time
Licensed Insurance Agent, Retention
On-site
Customer Service
Columbus, Ohio, United States
2w ago
On-site
Full-time
Partner Success Manager
Remote
Partner Services
Remote
2w ago
Remote
Full-time
Sales Representative
On-site
Sales
Columbus, Ohio, United States
3mo ago
On-site
Full-time
Licensed Insurance Agent
On-site
Sales
Columbus, Ohio, United States
6mo ago
On-site
Full-time
Licensed Insurance Agent (Remote)
Remote
Sales
Remote
6mo ago
Remote
Full-time
Inside Sales Representative
On-site
Sales
Columbus, Ohio, United States
6mo ago
On-site
Full-time