Thematic · Mar 2026
Official launch of Customer Intelligence and Activation, including Lenses, Scoring Agent, and Predictive Actions for agentic CX workflows.
We analyze feedback to help companies improve customer experience
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Thematic is an enterprise customer intelligence platform for CX teams that converts unstructured customer feedback into governed, traceable insights and AI-assisted actions.
Primary product
Customer intelligence platform for AI-powered feedback analytics
Founded
2017
Headquarters
San Francisco, California, United States
Team size
20-30
Work style
Remote
Industry
Software Development
Sub-industry
Customer intelligence / AI feedback analytics
Offices
7 jobs at Thematic
Business model
Stage
Seed
Total raised
$1.2M
Latest round
Seed · Nov 2017
Latest amount
$1.2M
Nov 2017 · AirTree Ventures
Leadership
CEO and Co-Founder
CTO and Co-Founder
SVP, Sales and Partnerships
Product Manager
Head of Customer Success
Investors
The company presents a culture centered on ambition, ownership, collaboration, transparency, and a remote-first, intellectually curious team.
Work style
Remote
Compensation
No public salary bands were found; public compensation signals are limited to stock options and remote-work-related benefits.
Benefits
Pricing
Annual contract pricing based on comment volume, number of datasets, and support level; Foundation is listed at $25,000/year and Enterprise is custom.
Differentiators
Technology
Customers
Competitors
Estimated revenue
Approximately $2.7M-$3.1M ARR (estimate; public third-party estimates vary)
Estimated monthly visits
70.9K
Traffic estimate as of Apr 2026
Thematic · Mar 2026
Official launch of Customer Intelligence and Activation, including Lenses, Scoring Agent, and Predictive Actions for agentic CX workflows.
GlobeNewswire / QuestionPro · Nov 2024
Announced a strategic partnership combining Thematic's text analytics with QuestionPro's survey and research platform.
Thematic · Aug 2024
Describes improvements to Thematic Answers, email sharing, conversation navigation, and Snowflake integration.
Thematic · Jun 2023
Introduced Thematic Answers, a natural-language way to query analyzed feedback with evidence-backed responses.
Thematic · Jan 2020
Older but important partnership news showing Thematic's use of AI plus human input to surface customer insights for major clients such as LinkedIn and DoorDash.