Seoul Economic Daily · Jul 2026
Coverage of Sendbird’s AI customer service offering, including claims about response speed and accuracy from PoC results.
The AI agent that doesn’t just support, it delights.
Company research
Public company, workplace, funding, and market signals
Updated Aug 16, 2026
Overview
Sendbird is an AI customer experience platform for enterprises. Its core product is the Sendbird Communication Suite (communication APIs/SDKs for chat, voice, video, and AI customer support), alongside newer AI products such as Delight AI and Omnipresent AI.
Primary product
Sendbird Communication Suite
Founded
2013
Headquarters
San Mateo, California, United States
Team size
51-200
Industry
Software Development
Sub-industry
CPaaS / customer communications platform / AI customer experience
Offices
San Mateo, California, United States
Seoul, South Korea
London, United Kingdom
Singapore
Bengaluru, India
Munich, Germany
New York, United States
Business model
B2B SaaS
usage-based API/consumption pricing
enterprise contracts
Funding
Stage
Series C
Total raised
$220.8M
Latest round
Series C · Apr 2021
Latest amount
$100M
Apr 2021 · Steadfast Capital Ventures
May 2019 · Tiger Global Management
Feb 2019 · ICONIQ Capital
Dec 2017 · Shasta Ventures
Jan 2016 · Y Combinator
People & investors
Leadership
Co-Founder & CEO
Harry Kim
Co-Founder & CTO
Joe Pagano
Chief Financial Officer
Jin Ku
Chief Technology Officer
Charles Studt
Chief Marketing Officer
Lion Kim
Head of APAC Sales
Michael Stern
Head of Sales, US East & EMEA
William Cheung
Head of Finance
Brandon Jeon
Head of Quality Engineering
Simon Choi
Lead UX Designer
Founders
Co-Founder & Head of Design
Investors
August Capital
Emergence Capital
FundersClub
ICONIQ Capital
ICONIQ Capital / ICONIQ Growth
Justin Kan
Kevin Mahaffey
Meritech Capital
Nicolas Dessaigne
Sandy Kory
Shasta Ventures
SoftBank Vision Fund
SoftBank Vision Fund 2
Steadfast Capital Ventures
Steadfast Venture Capital
Tiger Global Management
World Innovation Lab
Y Combinator
Work & culture
Public materials emphasize customer obsession, reliability, long-term commitment, global support, and rapid product innovation in AI/customer communications. No authoritative public benefits summary was found in the sources reviewed.
Compensation
No official public compensation policy was found. Exa surfaced a few role salary signals on the LinkedIn/company dataset (for example Marketing and Recruiter roles), but these are incomplete and not enough to infer company-wide compensation.
Product & market
Pricing
Publicly positioned as API/SDK and enterprise software; pricing details were not fully surfaced in the sources reviewed, but historical public materials indicate self-serve/free trial plus enterprise/usage-based monetization.
Differentiators
- —Enterprise-grade reliability, security, and compliance
- —Broad communication stack: chat, voice, video, and AI customer experience
- —Strong migration/support story for teams switching from legacy chat vendors
- —Large-scale usage footprint and global customer base
- —Recent pivot toward agentic AI/customer support workflows
Technology
AWS
Kubernetes
Docker
GitHub
JavaScript
Python
Java
Redis
PostgreSQL
React
Twilio
Salesforce
Google Workspace
Jira
Confluence
Customers
DoorDash
Match Group
Noom
Yahoo Sports
Reddit
Hinge
Paytm
Teladoc
Delivery Hero
Carousell
Careem
Virgin Mobile UAE
Kookmin Bank
Competitors
Twilio
Sinch
Bird
MessageBird
PubNub
Plivo
Stream
Applozic
QuickBlox
ConvoSocial/Conversocial
Scale & contact
Estimated revenue
~$20M-$50M annual revenue (Exa estimate: $30M)
Estimated monthly visits
172.3K
Traffic estimate as of Jun 2026
Latest news
PR Newswire · May 2026
Launches Agent Steward on the Delight.ai platform, along with Trust OS 2.0 and Voice 2.0, to push more autonomous, proactive AI customer experiences and self-correcting governance.
Seoul Economic Daily · Jan 2026
Interview discussing the company’s pivot toward AI agents and trust/verification services.
PR Newswire · Nov 2025
Sendbird earned AWS Generative AI Competency status, highlighting production-ready generative AI work, Trust OS governance, and the Delight.ai branded AI concierge.
PR Newswire · Nov 2025
Introduced Delight.ai as a branded AI concierge with long-term memory across chat, voice, SMS, email, and social channels for mid-market and enterprise brands.
Jobs and careers at Sendbird
9 jobs at Sendbird
Sales Development Representative
On-site
Demand Generation
San Mateo, California, United States
1mo ago
On-site
Full-time
Forward Deployed Product Manager
On-site
Product
San Mateo, California, United States
2mo ago
On-site
Full-time
Head of Marketing Operations (Director)
On-site
Revenue Operations
San Mateo, California, United States
2mo ago
On-site
Full-time
Security Engineer
On-site
Security and IT
Seoul, South Korea
2mo ago
On-site
Full-time
Technical Writer (1yr Contract)
On-site
Engineering
Seoul, South Korea
3mo ago
On-site
Full-time
Head of Information Security
On-site
Security and IT
San Mateo, California, United States
3mo ago
On-site
Full-time
Enterprise Security Engineer
On-site
Security and IT
San Mateo, California, United States
3mo ago
On-site
Full-time
Software Engineer, AI Agent
On-site
Engineering
Seoul, South Korea
6mo ago
On-site
Full-time
AI Agent Engineer, Intern
On-site
Engineering
Seoul, South Korea
6mo ago
On-site
Full-time