The AI Journal · May 2026
Third-party coverage says Risotto helped Vidyard automate 80% of Tier-1 IT and internal support requests within 30 days.
Risotto auto-solves IT support requests using AI
Company research
Public company, workplace, funding, and market signals
Overview
Risotto is a YC W24-backed, San Francisco-based AI-native internal support platform that turns Slack and other chat tools into an AI help desk for IT/HR and automates tier-1 tickets, software access, and knowledge retrieval. Public sources describe it as built for chat-first employee support, with multi-department automation and audit-ready access workflows; no official company GitHub or X account surfaced in the public sources I found, though founder Chris Paul’s GitHub profile is public.
Primary product
AI help desk for IT/internal employee support automation
Founded
2023
Headquarters
San Francisco, California, United States
Team size
10-20
Work style
Flexible
Industry
IT Services and IT Consulting
Sub-industry
AI-native internal support / IT help desk automation
Offices
San Francisco, California, United States
Berkeley, California, United States (registered address)
Business model
B2B SaaS
annual subscription
enterprise custom contracts
platform license
Funding
Stage
Seed
Total raised
$10.6M
Latest round
Seed · Jan 2026
Latest amount
$10M
People & investors
Leadership
Co-founder & CEO
Co-founder
Co-founder & CTO
Head of Sales
Board Member and Investor
Work & culture
Founder-led, product-heavy team with a strong customer-partnership orientation. Public posts emphasize Bay Area in-person time, regular offsites, and a small team culture that values close collaboration and high-quality engineering.
Work style
Flexible
Compensation
No public salary bands or formal compensation policy were found. Hiring and growth posts exist, but available public sources do not publish role-by-role pay ranges; third-party employee-review snippets suggest compensation sentiment is not especially strong, but that is only a weak signal.
Product & market
Pricing
Startup plan for organizations under 200 employees at $1,250/month billed annually; enterprise plan with custom pricing; 30-day free trial.
Differentiators
- —Slack-native, chat-first ChatOps help desk
- —Multi-department support across IT, HR, Legal, Finance, Engineering, and Security
- —Embedded IGA / access automation inside the help desk
- —Works with existing ITSM tools instead of forcing a rip-and-replace
- —24/7 tier-1 automation with audit-ready access trails
- —Context-aware AI that learns from tickets and documentation
- —Fast setup with low change-management overhead
Technology
Slack
Microsoft Teams
Jira
Freshservice
Zendesk
ServiceNow
Okta
Microsoft Entra
Google Workspace
Notion
Confluence
Google Drive
GitHub Wiki
Workday
BambooHR
HiBob
Rippling
Dayforce
OpenAI
Anthropic
Customers
Fundrise
Gusto
Jobber
Hazel Health
Retool
ThoughtSpot
Ironclad
Superhuman
Trust & Will
Vidyard
Zipline
Competitors
Jira Service Management
Zendesk
Freshservice
ServiceNow
Moveworks
Luminai
Wolken
Treeline
Scale & contact
Estimated revenue
USD 0 - 1,000,000
Estimated monthly visits
6.1K
Latest news
Risotto blog · Jan 2026
Company blog lays out automation use cases and cites customer results including Ironclad, ThoughtSpot, and Trust & Will.
TechCrunch · Jan 2026
TechCrunch reports Risotto raised a $10M seed round led by Bonfire Ventures with participation from 645 Ventures, Y Combinator, Ritual Capital, and SurgePoint Capital.
Risotto (LinkedIn) · Jan 2026
Company announcement highlighting the $10M seed raise and citing customer traction at Gusto, Jobber, and Retool.
Risotto blog · May 2025
Customer case study states Fundrise reached 60% IT support automation and about 3.8 seconds average first response time after about one hour of implementation.
Jobs and careers at Risotto
0 jobs at Risotto
No open positions
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