Prox LinkedIn · Mar 2026
Highlights product-market themes from Shoptalk: technical product catalogs, manuals, fitment data, safety guides, diagrams, and installation instructions feeding a knowledge graph.
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
Prox is a San Francisco-based YC F25 startup building an AI product specialist / technical support agent platform for manufacturers of complex physical goods and logistics operators. It grounds answers in manuals, fitment tables, spec sheets, and support history, and deploys across product pages, dealer portals, and internal tools.
Primary product
AI product specialist / technical support agent platform
Founded
2025
Headquarters
San Francisco, California, United States
Team size
1-10 employees
Work style
Onsite
Industry
Software Development
Sub-industry
AI technical support for complex physical products
Offices
901 Tennessee St, San Francisco, CA 94107 (HQ)
901 Tennessee St, 102, San Francisco, CA 94107
San Francisco, California, United States
Business model
SaaS subscription
usage-based overages
Funding
Stage
Pre-Seed
Total raised
$500K
Latest round
Pre-Seed · Dec 2025
Latest amount
$500K
Dec 2025 · Y Combinator
People & investors
Work & culture
Intense, founder-led, customer-obsessed, and merit-based. Public hiring posts emphasize no intro calls, no resume screens, challenge-based evaluation, and a high-ownership in-person SF environment.
Work style
Onsite
Compensation
Public job posts show six-figure cash compensation plus equity: Founding Engineer at $200K cash and 1.0% equity; Founding GTM Engineer at $130K-$180K cash and 0.25%-0.75% equity; Chief of Staff at about $135K cash and 0.35% equity with an $11,250 signing bonus.
Benefits
High cash compensation
Equity compensation
Signing bonus on some roles
Open to new grads
Fast responsibility and ownership
Merit-based hiring process
Product & market
Pricing
Flat monthly subscription with usage-based overages; public Launch plan is $2,000/month with included page/message limits.
Differentiators
- —Cited answers grounded in manuals, spec sheets, fitment data, and tribal knowledge
- —Multimodal support that can work with diagrams, CAD, and video
- —Deployed across product pages, dealer portals, Slack/Teams, and AI tools via MCP
- —Domain-specific for complex physical products rather than generic support tickets
- —Built to automate end-to-end workflows and support operations, not just answer questions
- —Integrates with systems like Salesforce, WMS/TMS, carrier portals, and email
Technology
MCP
Slack
Microsoft Teams
ChatGPT
Claude
Copilot
Gemini
Salesforce
Zendesk
Docker
git
Unix
Turing
Markdown
WMS/TMS integrations
carrier portals
Customers
ShipBob
third-party logistics providers
fulfillment providers
freight forwarders
manufacturers of complex physical products
powersports companies
agriculture companies
HVAC companies
firearms companies
construction equipment companies
Competitors
Zendesk
Intercom
Gorgias
Ada
Salesforce Service Cloud
Kustomer
Forethought
Gladly
Scale & contact
Estimated revenue
approximately $984K-$4.7M (public estimate; one source estimates about $1.6M)
Estimated monthly visits
56
Latest news
Prox LinkedIn · Mar 2026
Describes the product workflow: connect helpdesk data, read ticket history, surface automation opportunities, and generate production-ready agents and knowledge bases.
Prox LinkedIn · Feb 2026
Showed up at Manifest with personalized demos and highlighted founders' presence plus the company's tailored AI agent demo flow.
Prox LinkedIn · Jan 2026
Explains the company's deployment philosophy: travel to customers, extract tribal knowledge faster, and understand operations beyond documentation.
Prox LinkedIn · Dec 2025
Announced demo day, said digital workers were already running real workflows in large 3PLs, and described automation of claims, billing reconciliation, inbound processing, and merchant support.
Jobs and careers at Prox
0 jobs at Prox
No open positions
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