Open (LinkedIn) · Jul 2026
Open announced a partnership with FareHarbor to power a new FareHarbor Agent for customer experience and support across email, chat, web, and voice.
Company research
Public company, workplace, funding, and market signals
Overview
Open (OpenChat, Inc.) is an AI-native, omnichannel customer support and communication platform that uses Agent 5 to automate support, outbound outreach, and workflow actions across voice, email, chat, WhatsApp, SMS, and web while keeping a human handoff path.
Primary product
Agent 5, the unified AI customer support platform
Founded
2025
Headquarters
San Francisco, California, United States
Team size
20-30
Work style
Remote
Industry
Software Development
Sub-industry
AI customer support / customer experience platform
Offices
San Francisco, California, United States
Business model
outcome-based pricing
usage-based enterprise SaaS
B2B software platform
Funding
Stage
seed
Total raised
$9.1M
Latest round
Seed · Jan 2026
Latest amount
$7M
People & investors
Leadership
CEO / Founder
Co-Founder
Chief Design Officer / Founding Engineer
Head of Customer Engineering / Founding Software Engineer
Founding Head of Commercial
Founding GTM
Founders
Co-Founder
Work & culture
Remote-first, early-team, and high-ownership; the company describes itself as building 'AI that actually works,' emphasizes research-driven product development, and appears to value strong builders/operators who can work across product, engineering, and customer-facing roles.
Work style
Remote
Compensation
No public salary bands were found. Public hiring posts emphasize remote roles, early-team ownership, and a $5K USD referral bonus in at least one post, but not formal compensation ranges.
Product & market
Pricing
Outcome-based, per-resolution pricing; the site advertises roughly $0.75–$0.90 per resolved ticket (older homepage copy shows $0.99 per automated resolution), with no seat, setup, message, or channel fees.
Differentiators
- —Unified omnichannel support across voice, chat, email, WhatsApp, SMS, social, and web
- —Outcome-based pricing tied to successful automation rather than seats
- —Agent 5 automation claims of about 77% with 95%+ accuracy
- —Built for complex L2/L3 support and action-taking workflows, not just FAQ chat
- —Includes helpdesk, telephony, outbound sequencing, workflows, and knowledge ingestion in one platform
- —Built-in human handoff and quality/observability controls
- —Integrations and developer surface via REST API, OpenAPI, webhooks, and MCP
- —White-glove onboarding with a named solutions engineer and AI trainer
Technology
Agent 5
TypeScript
JavaScript
REST API
OpenAPI
webhooks
MCP server
LLM/AI agents
Zendesk
Intercom
Salesforce
HubSpot
Freshdesk
Twilio Flex
Zapier
Make
n8n
Notion
Confluence
Google Drive
Customers
MoneyGram
Mollie
Viva
TicketSwap
FareHarbor
Orderchamp
OneCarNow
More.com
OTO
Qoyod
Trunkrs
De Online Drogist
CookingLife
Print.com
Competitors
Zendesk
Intercom
Freshdesk
Salesforce Service Cloud
HubSpot Service Hub
Twilio Flex
Gorgias
Aircall
RingCentral
Dialpad
Scale & contact
Latest news
Unifonic · Jan 2026
Unifonic's press release about X by Unifonic co-leading the round and the strategic rationale for backing OpenCX.
Open · Jan 2026
Official announcement of Open's $7M round led by YC and X by Unifonic, with Shorooq and Sadu participating; it also states the company had been live for one year and cites customers like MoneyGram, Mollie, Viva, and TicketSwap.
Middle East AI News · Jan 2026
Coverage of the $7M round and Open's positioning as an AI-native enterprise customer communication platform automating support across voice, chat, email, and messaging.
Wamda · Jan 2026
External coverage of OpenCX's $7M round, investor mix, and planned Saudi/GCC expansion, including the intention to open a regional office in Saudi Arabia.
Jobs and careers at Open
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