Acquisition
Jan 2013Ben Congleton wrote that Olark received a potential acquisition offer in 2013, but the company declined it and remained independent.
SourceThe best live chat software on the planet. We help you build…
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
Olark is a bootstrapped, remote-first, B-Corp-certified live chat and AI website-agent company founded in 2009. It helps businesses answer questions, generate leads, qualify visitors, and hand off to humans across a website chat widget and AI assistant trained on live site content and docs.
Primary product
AI-powered live chat / website agent software for sales, marketing, and customer support
Founded
2009
Headquarters
Wilmington, DE, United States (official HQ address; company pages also reference Ann Arbor, MI)
Team size
11-50
Work style
Remote
Industry
Software Development
Sub-industry
Live chat and customer service automation software
Offices
Wilmington, DE (HQ address)
Ann Arbor, MI
Palo Alto / East Palo Alto, CA
Toronto, ON
Distributed across the U.S. and Canada
Business model
B2B SaaS subscription
freemium/self-serve
enterprise/pro services
Funding
People & investors
Leadership
Co-founder & CEO
Co-founder / CTO+COO
Head of Product
VP, Company and People Operations
Work & culture
Values-driven and human-centric, with an open-source employee handbook, an accessibility-first mindset, all-hands support/customer empathy, and a remote culture anchored by the core values #chill, #help, #assume, #make, #practice, and #speak.
Work style
Remote
Compensation
No public salary bands found. Public hiring materials emphasize benefits and stipends rather than compensation ranges.
Benefits
Medical, dental, and vision insurance
Flexible remote work environment
Flexible PTO
Yearly vacation bonus
Paid company holidays
12 weeks paid parental leave (including adoption)
Professional development budget
Monthly internet stipend
Coworking space stipend
Charitable donation matching
Product & market
Pricing
Per-seat SaaS subscription with a free trial, a self-serve live-chat plan, an AI Website Agent plan, and custom Pro/enterprise packages; optional PowerUps are sold separately.
Differentiators
- —Live-agent handoff inside the same chat thread
- —AI trained on live site content and documentation
- —Accessibility-first positioning and WCAG 2.1 AA certification
- —Transparent pricing and lightweight sales motion
- —Bootstrapped, profitable, founder-led business
- —Remote-first operating model
- —Open-source employee handbook and strong internal values
- —Integrations with common CRM/helpdesk/analytics tools
Technology
Python
JavaScript
React
Twisted
Stripe
MCP
HubSpot
Salesforce
Zendesk
Front
Help Scout
Google Analytics
Webhooks
Customers
Sterlitech
Palmer Johnson Power Systems
Creative Bag
HBA Learning Centres
Chippewa Valley Technical College
IMG Academy
Zack Academy
Adler University
Sphera Solutions
FeneTech
Camp North Star
City of Vancouver 311
Icetro America
Rutgers Office of Disability Services
Competitors
Intercom
Zendesk
LiveChat
Crisp
Tidio
tawk.to
Freshchat
Drift
Scale & contact
Estimated revenue
Approximately $4M-$7.2M in annual revenue based on public third-party estimates; no official company revenue disclosure found.
Estimated monthly visits
82.9K
Traffic estimate as of Jan 2026
Signals & risks
Latest news
Olark Speak · Mar 2026
Olark launched AI Analyst, which lets customers query chat transcripts with AI to identify intent, emails, locations, pages viewed, and likely purchasing intent.
Olark Speak · Dec 2025
Olark introduced Live Search for Aiden and emphasized minutes-long setup, continuous indexing of live site content, and simpler AI training.
Olark Speak · Dec 2025
Olark added SMS and WhatsApp as channels that flow into the same inbox, extending reach without adding workflow complexity.
Olark Speak · Nov 2025
Olark launched GSAT, a dashboard feature that analyzes conversations by topic and measures whether customer goals were successfully satisfied.
Olark Speak · Jun 2025
A customer case study showing Aiden answering routine parts and documentation questions before handing off to live agents for deeper troubleshooting.
Jobs and careers at Olark
0 jobs at Olark
No open positions
Check back later for new openings