Observe.AI

Contact center AI platform.

observe.ai

HQ: San Francisco, CA, USA

201-500

B2B

Company research

Public company, workplace, funding, and market signals

Updated Jul 29, 2026

Overview

Observe.AI is a Redwood City-based Agentic CX platform founded in 2017 that uses AI agents and copilots to automate customer conversations, support frontline teams, and analyze interactions for quality, coaching, compliance, and operational insight.

Primary product

Agentic CX Platform / AI Agents for Customer Experience

Founded

2017

Headquarters

Redwood City, California, United States

Team size

251-500

Work style

Hybrid

Industry

Software Development

Sub-industry

Contact center AI / conversational intelligence

Offices

275 Shoreline Drive, Suite #450, Redwood City, CA, United States

San Francisco Bay Area, California, United States

Bengaluru, Karnataka, India

Business model

enterprise SaaS

custom enterprise contracts

subscription/license

per-agent pricing via marketplace modules

Funding

Stage

Series C

Total raised

$213M

Latest round

Series C · Apr 2022

Latest amount

$125M

Series C

Apr 2022 · SoftBank Vision Fund 2

$125M

Series B

Sep 2020 · Menlo Ventures

$54M

Series A

Dec 2019 · Scale Venture Partners

$26M

Seed / early funding

Aug 2018 · Nexus Venture Partners

$8M

Pre-seed / early funding

Aug 2017 · Y Combinator

People & investors

Leadership

Swapnil Jain

CEO & Co-Founder

Jithendra Vepa

CTO & Co-Founder

Tina Figueroa

Chief People Officer

Deepak Kumar

Chief Customer Officer

Chrissy Calabrese

Head of Marketing

Subhash Tibrewal

Chief Financial Officer

Founders

Akash Singh

Co-Founder

Sharath Keshava Narayana

Co-Founder

Investors

Nexus Venture Partners

NGP Capital

Scale Venture Partners

SoftBank Vision Fund 2

Steadview Capital

Y Combinator

Zoom

Work & culture

Mission-driven, customer-first, and globally distributed; the company emphasizes inclusive teams, fast-moving execution, and a belief that people and AI should work hand in hand.

Work style

Hybrid

Compensation

Public career materials signal competitive compensation plus equity, but no public salary bands or formal compensation ranges were found.

Benefits

lifestyle spending account

mobile/internet stipend

401(k) retirement plan

pre-tax commuter benefits

medical insurance

dental insurance

vision insurance

parental leave

baby bonding leave

dependent spending accounts

hybrid/remote work options

flexible time-off policy

10 company holidays + Winter Break

Product & market

Pricing

Sales-led enterprise pricing with custom quotes; AWS Marketplace listings show per-agent/month module pricing for some products, but no public standard price card.

Differentiators

—AI agents for customers, frontline teams, and operations in one connected CX platform
—automates, assists, and analyzes the full conversation lifecycle
—real-time guidance plus post-interaction analytics and QA
—plain-English configuration and faster time to value
—enterprise integrations and governance
—focus on regulated contact-center use cases
—100% interaction coverage / broad conversation analysis

Technology

AWS

Microsoft Azure

Python

React

Snowflake

Twilio

Looker

HubSpot

Marketo

Genesys

Talkdesk

Prometheus

PagerDuty

OneTrust

GitHub

Figma

Tableau

Customers

DoorDash

Woodforest National Bank

SoFi

Verida

Asurion

Transcarent

Cox Automotive

DailyPay

ServiceFirst

MaxorPlus

Accolade

Affordable Care

Pearson

Concentrix

JK Moving Services

Competitors

Dialpad

Cresta

CallMiner

NICE CXone

Verint

Forethought

ASAPP

Balto

LivePerson

3CLogic

Scale & contact

Estimated revenue

roughly $40M-$50M (third-party estimates vary)

Estimated monthly visits

91.3K

Traffic estimate as of Jun 2026

support@observe.ai +1 628-238-5683

Signals & risks

Layoff

Feb 2023

Channel organization layoffs and leadership departures were reported by Channel Futures; the company did not publicly confirm the headcount reduction.

Source

Acquisition

Aug 2021

Observe.AI acquired ScopeAI to expand into omnichannel conversation intelligence across chat, email, and social channels.

Source

Acquisition

Mar 2025

Observe.AI acquired Dubdub.ai to strengthen text-to-speech and voice-cloning capabilities for VoiceAI Agents.

Source

Latest news

Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience

Business Wire · Jul 2026

Announced a multi-year strategic collaboration with AWS to deploy AI Agents for CX at scale and make Observe.AI available via AWS Marketplace.

DoorDash, Observe.AI, and AWS Partner to Scale Customer-Centric AI Across 19,000 Agents

PR Newswire · Jul 2026

Described DoorDash using Observe.AI to evaluate nearly all customer interactions and improve sentiment visibility, quality consistency, and real-time issue detection.

Observe.AI Named a 2026 MetriStar Top Provider for Agent Assist Applications by Metrigy

PR Newswire · May 2026

Received analyst recognition for agent assist capabilities and measured business outcomes such as efficiency, CSAT, and revenue improvements.

Observe.AI Launches Companion Agent to Support Frontline Teams

Observe.AI blog · May 2026

Introduced a new multi-agent interface for frontline teams that provides real-time guidance, workflow triggers, and after-call support.

Observe.AI Unveils AI Agents for Voice of Customer Intelligence

Observe.AI press release · Jun 2025

Expanded the product line with AI agents for voice-of-customer intelligence to broaden conversational analytics and enterprise insights.

Jobs and careers at Observe.AI

15 jobs at Observe.AI

Product Marketing Manager

Remote

Product Marketing

Redwood City, CA (Hybrid); Remote-US

3d ago

Remote

Full-time