Netomi

Self-Driving Customer Care

netomi.com

HQ: San Mateo, CA, USA

1-10

B2B

Company research

Public company, workplace, funding, and market signals

Updated Jul 28, 2026

Overview

Netomi is a privately held enterprise AI company, formerly known as msg.ai/Pomsg AI, that provides governed agentic customer-experience automation for complex, high-volume environments. Its stated strategy is to move from reactive support toward anticipatory experiences that resolve or prevent customer issues across the digital journey. Public sources disagree on the founding year (2015 versus 2016); the company's current public materials identify Puneet Mehta as founder and CEO, while several company databases use 2016.

Primary product

Netomi Agentic OS / enterprise agentic CX platform: a fully managed, no-code system to build, test, deploy, monitor, govern, and optimize AI agents across chat, email, voice, SMS, social, search, API, and MCP, with integrations into existing contact-center, CRM, telephony, LLM, and business systems.

Founded

2016

Headquarters

San Mateo, California, United States — 400 Concar Drive, San Mateo, CA 94402

Team size

Approximately 170–215 employees; public estimates vary by source and date. A broader 201–500 LinkedIn-style range is also reported.

Work style

Remote

Industry

Software / Artificial Intelligence

Sub-industry

Enterprise customer-experience automation, conversational AI, agentic AI, contact-center software

Offices

San Mateo, California, United States (HQ)

New York City, New York, United States

Toronto, Ontario, Canada

Gurugram, Haryana, India

Business model

Enterprise B2B SaaS

Usage- or deployment-based AI automation

Enterprise platform licensing

Professional services and implementation through partners

Strategic channel partnerships

Funding

Stage

Late-stage, venture-backed private company

Total raised

$200M

Latest round

Series C (also reported as Series C-II) · Apr 2026

Latest amount

$110M

Series C

Apr 2026 · Accenture Ventures

$110M

Series B

Nov 2021 · WndrCo

$30M

Series A

Feb 2019

$15M

Seed

Mar 2016 · Y Combinator

$3M

People & investors

Leadership

Puneet Mehta

Founder & Chief Executive Officer

Bobby Gupta

Chief Technology Officer / Executive Vice President of Engineering

Shavi Gupta

Global Vice President, Finance and Operations

Alex Schwarm

SVP, AI and Agentic Factory Deployment

Shailendra Gupta

VP, Product and Alliances

Emily Cummins

Head of Conversational Design

Preet Dhatt

Head of Information Security and Compliance

David Herrera

Chief of Staff

Jeffrey Katzenberg

Board member; Managing Partner, WndrCo

Investors

Work & culture

The official careers message emphasizes solving hard problems with real impact and redefining how brands interact with customers. Public job materials describe a distributed or remote-first workforce, high-growth enterprise AI work, and an emphasis on reliability, governance, inclusion, and measurable customer outcomes.

Work style

Remote

Visa sponsorship

Limited

Compensation

Public compensation signals are third-party estimates rather than company-published bands: Comparably reports estimated average annual compensation of about $124,506 and median compensation of about $147,005, while a historical 2023 H-1B filing lists a Senior Practice Director wage of $200,000. Treat these as directional, role- and location-dependent signals, not guaranteed offers.

Benefits

Health insurance

401(k)

401(k) matching

Performance bonuses

Equity

Employee stock purchase plan

Paid time off

Parental leave

Professional development

Flexible work arrangements / remote-work program

Product & market

Pricing

Not publicly disclosed; appears to be enterprise sales with custom pricing, implementation, and a request-a-demo motion. No reliable public self-serve price list was found.

Differentiators

—Full-resolution, outcome-oriented agentic CX rather than simple FAQ/chatbot automation
—Proactive or anticipatory customer-experience orchestration intended to prevent support tickets
—Governance, policy guardrails, prompt-security controls, response validation, observability, and auditability built into the runtime
—Omnichannel operation across chat, email, voice, SMS, social, search, API, and MCP
—Bring-your-own-model and existing-stack compatibility; no rip-and-replace requirement
—Enterprise integrations with contact-center platforms, CRM/business systems, Microsoft Azure/Dynamics 365, Adobe Brand Concierge, and IBM watsonx Orchestrate
—Designed for regulated, high-volume enterprise environments with SOC 2 Type II, HIPAA, GDPR, ISO 27001, CCPA, PDPA, and PCI DSS support

Technology

Python

Java

Kotlin

JavaScript

TypeScript

Node.js

Spring Boot

AWS

Microsoft Azure

Azure Kubernetes Service

OpenAI models

Anthropic models

Google models

TensorFlow

RabbitMQ

Elasticsearch

Amazon Aurora

Snowflake

Terraform

Jenkins

Customers

Delta Air Lines

United Airlines

MetLife

Paramount

DraftKings

National Basketball Association (NBA)

Ingram Micro

Coach / Tapestry

MGM Resorts

Competitors

Sierra

Decagon

Intercom / Fin

Zendesk

LivePerson

PolyAI

Ada

Maven AGI

Conversica

Drift

Scale & contact

Estimated revenue

Approximately $40M–$50M annual revenue; third-party estimates include $42.4M for 2025, $46.6M in 2025, and $47.3M in a company-profile data aggregation. Netomi did not disclose revenue in its April 2026 funding coverage.

Estimated monthly visits

66.3K

info@netomi.com +1-646-709-3060

Latest news

Netomi brings agentic AI to Azure and Dynamics 365

AP News / Business Wire · Jun 2026

Netomi announced Azure-native availability, Dynamics 365 integration, Microsoft Marketplace distribution, SharePoint knowledge alignment, and support for Azure consumption commitments.

Accenture Invests in Netomi to Accelerate Enterprise Adoption of Agentic AI for Customer Experience

Business Wire · Apr 2026

Accenture confirmed its investment via Accenture Ventures and announced a strategic partnership to embed Netomi's platform into enterprise customer-experience workflows. Terms of the investment were not disclosed.

AI customer service startup Netomi raises $110 million

Reuters · Apr 2026

Netomi raised $110M in a Series C led by Accenture Ventures; Reuters reported more than $160M raised overall, approximately 170 employees, undisclosed valuation, and use of OpenAI, Anthropic, and Google models.

Netomi Raises $110M from Accenture Ventures, Adobe Ventures, and WndrCo

Business Wire · Apr 2026

Netomi announced its $110M round and named participating investors, enterprise customers, the Accenture alliance, Adobe Brand Concierge integration, and Jeffrey Katzenberg's board appointment.

Netomi raises $110 million as Accenture and Adobe bet on AI for customer service

VentureBeat · Apr 2026

Coverage described Netomi's enterprise strategy, governance approach, Coach's retail deployment, undisclosed valuation and financials, and the strategic distribution value of Accenture and Adobe.

Jobs and careers at Netomi

23 jobs at Netomi

Strategic Customer Success Manager, Enterprise

Remote

Customer Success

United States (Remote)

4d ago

Remote

Full-time