MosaicVoice blog · Apr 2026
MosaicVoice says an April 2026 Palomarr Insights report ranked it #1 overall and best value in a 123-vendor agent-assist analysis, highlighting real-time guidance, automated QA, security, and integrations.
We make it simple for call centers to automate quality assurance.
Company research
Public company, workplace, funding, and market signals
Overview
MosaicVoice is a Y Combinator W22 startup building AI-powered contact center software that listens to live calls, gives agents real-time guidance, automates QA/compliance, and produces analytics/CRM-ready summaries. Public sources show conflicting funding/revenue estimates, but the company appears small, revenue-generating, and focused on regulated contact centers such as healthcare, hospitality, utilities, and BPO.
Primary product
AI-powered contact center agent assist and automated QA/compliance platform
Founded
2020
Headquarters
San Francisco, California, United States
Team size
1-10
Industry
Software Development
Sub-industry
AI-powered contact center QA/compliance software
Offices
6030 Colby St, Oakland, CA 94618, United States
Business model
B2B SaaS
enterprise software
subscription software
Funding
Stage
Seed
Total raised
$3M
Latest round
Accelerator/Incubator · Aug 2025
People & investors
Leadership
CEO & Co-Founder
Chief Technology Officer
Head of Customer Success
Head of Sales
Founders
Co-Founder
Work & culture
Mission-driven, small-team culture focused on improving contact center quality and compliance; the company explicitly frames its mission as making agents smarter, not obsolete, and emphasizes human-centered AI.
Compensation
No public salary bands or compensation details were found in the sources reviewed.
Benefits
Faster agent training and onboarding
Reduced compliance violations
Lower agent churn
Measurable ROI in days
Improved call quality and consistency
Product & market
Pricing
No public pricing published; the site directs prospects to demo/free trial flows.
Differentiators
- —Real-time in-call guidance instead of post-call-only QA
- —Automated QA and compliance monitoring across 100% of calls
- —No-code deployment and fast setup
- —Integrates with all dialers
- —Objection intelligence for live call handling
- —CRM-ready call summaries with sensitive-data redaction
- —Focused on regulated contact center use cases
Technology
Ruby on Rails
React
Python
Google Cloud
Google Cloud CDN
Cloudflare CDN
Google Workspace
Stimulus
Plyr
Vimeo
HSTS
Customers
Travel Outlook
RelateCare
Ontrak Health
healthcare contact centers
hospitality contact centers
utilities contact centers
BPOs
financial services contact centers
insurance contact centers
Competitors
Cresta
Observe.AI
Balto
Verint
Calabrio
CallMiner
Scale & contact
Estimated revenue
Conflicting public estimates: approximately $440K ARR (GetLatka) to $1M-$10M (LeadIQ).
Estimated monthly visits
988
Traffic estimate as of Jun 2026
Latest news
MosaicVoice blog · Oct 2025
The company argues hospitality contact centers face major compliance exposure; its case study claims a 400-seat booking center raised disclosure adherence from 73% to 98% and cut hidden-fee escalations by 41%.
L-SPARK · Sep 2025
L-SPARK profiled MosaicVoice as a Mitel UC Accelerator cohort company providing real-time, context-aware compliance support for regulated contact centers.
MosaicVoice blog · Sep 2025
MosaicVoice announced selection into the Mitel Unified Communications Accelerator, powered by L-SPARK Select, to integrate real-time objection intelligence and agent assist into the Mitel ecosystem.
BusinessWire · Aug 2024
Ontrak and MosaicVoice announced a partnership to improve healthcare delivery and patient outcomes using AI-powered voice technology, including real-time guidance, post-call QA automation, and performance insights.
Jobs and careers at MosaicVoice
0 jobs at MosaicVoice
No open positions
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