Accelerator Centre · Feb 2025
Founder spotlight on Jetdocs’ origins, YC experience, and Accelerator Centre support; highlights the product’s workflow automation positioning and go-to-market focus.
Collaborative ticketing that integrates into Teams and Slack
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
Jetdocs is a Toronto-based B2B SaaS company building cross-functional internal ticketing and workflow software. Its platform combines no-code workflows, Teams/Slack integrations, and Gerald, an AI front door for SharePoint knowledge retrieval and ticket deflection.
Primary product
Jetdocs, a cross-functional ticketing and workflow platform with the Gerald AI agent
Founded
2020
Headquarters
Toronto, Ontario, Canada
Team size
1-10
Industry
Software Development
Sub-industry
Internal ticketing and workflow automation software
Offices
Toronto, Ontario, Canada
Business model
B2B SaaS
subscription software
freemium
Funding
Stage
seed
Total raised
$135K
Latest round
Non-equity assistance · May 2023
May 2023 · Accelerator Centre
Sep 2022 · Accelerator Centre
Mar 2021 · Y Combinator
People & investors
Investors
Work & culture
Public materials suggest a security-conscious, enterprise-oriented, product-led culture focused on no-code setup, cross-functional collaboration, and dedicated support/training.
Product & market
Pricing
Freemium for teams under 10 users; $199/month plans for Gerald Agent and Jetdocs up to 50 users; custom pricing for larger or tailored deployments.
Differentiators
- —Native Microsoft Teams and Slack workflows
- —Gerald AI agent for SharePoint knowledge retrieval and ticket deflection
- —No-code workflow and catalog builder
- —Cross-functional approvals and SLA enforcement
- —Role-based access control and audit trails
- —APIs, webhooks, and dynamic fields for integrations
- —Fast setup with templates and self-serve portals
Technology
Microsoft Teams
Slack
SharePoint
APIs
webhooks
dynamic fields
Zapier
MCP server
Customers
Boundless Immigration
Metropolitan Transportation Authority (MTA)
Carahsoft
Fortune 500 companies
midmarket companies
scaling SMBs
leading non-profits
government agencies
Competitors
ServiceNow
Jira Service Management
Zendesk
Freshservice
Front
Monday.com
Scale & contact
Estimated revenue
~$250K-$500K estimated ARR (third-party estimate around $330K)
Estimated monthly visits
11.7K
Traffic estimate as of Jun 2026
Latest news
Mass Transit · Sep 2024
Later Transit Tech Lab follow-up describing proof-of-concept results across New York transit agencies; Jetdocs is part of the broader program coverage and validation of public-sector workflow use cases.
Carbide · Jun 2024
Andrew Dolinski discusses Jetdocs’ SOC 2 Type 2 journey and the company’s emphasis on security and privacy for enterprise customers.
Mass Transit · Jan 2024
Jetdocs was named a winner in the Transit Tech Lab’s 2023 competition, with the MTA as the partner agency, validating its workflow/cataloگ for internal request routing.
Jetdocs · Jan 2023
Jetdocs announced a Microsoft Teams integration and described customers such as Boundless and plastics-manufacturing use cases; the release highlights faster resolution times and no-code workflows.
Jobs and careers at Jetdocs
0 jobs at Jetdocs
No open positions
Check back later for new openings