LinkedIn · Jul 2026
Andres Santanilla highlighted item’s focus on design, craftsmanship, and teaching machines to do work while introducing a new product designer.
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
item is an AI-native, agentic CRM that serves as a company source of truth and uses a conversational assistant plus autonomous agents to automate sales, support, and account workflows.
Primary product
AI-native CRM / agentic CRM platform
Founded
2024
Headquarters
156 2nd St, San Francisco, CA 94105, United States
Team size
10-20 employees
Industry
Technology, Information and Internet
Sub-industry
AI CRM / sales automation software
Offices
156 2nd St, San Francisco, CA 94105, United States
Business model
B2B SaaS
subscription software
Funding
People & investors
Investors
Work & culture
Founder mentality, high craft, fast shipping, strong customer obsession, and an explicit preference for iteration over perfection.
Compensation
A public Product Engineer posting listed $140K-$200K base salary plus 0.50%-0.99% equity; the hiring process also mentioned a paid 2-3 day onsite work trial in San Francisco.
Benefits
meals provided in the SF office
AI tokens covered
Product & market
Pricing
Subscription SaaS with monthly or annual billing; free trial may be offered.
Differentiators
- —Assistant-first conversational workflow instead of manual CRM navigation
- —Agents trained from simple process documents
- —Automatic context gathering and enrichment from connected tools
- —Single source of truth for customers and company data
- —Automated execution across sales, support, and account management
- —Managed migration and onboarding
Technology
AI agents
conversational assistant
web search enrichment
developer APIs
100+ integrations
agent workflows
Notion-style training docs
table views
Kanban boards
MCP
Customers
sales and revenue teams at fast-growing businesses
YC companies
companies migrating from HubSpot and Attio
teams automating outbound, inbound, account management, and support
Competitors
HubSpot
Attio
Salesforce
Pipedrive
Scale & contact
Latest news
LinkedIn · Jul 2026
The company posted about hosting 32 startups in SF for a pickleball event, showing continued local ecosystem engagement.
LinkedIn · May 2026
Akshay Guthal announced an MCP integration so Claude can talk to item agents, emphasizing interoperability with existing tools.
LinkedIn · Oct 2025
Akshay Guthal announced item’s Y Combinator F25 batch inclusion and said YC companies were already running item; the post referenced 50K+ workflows per month.
LinkedIn · Aug 2025
The company launched Agent Skills, describing a way to teach agents human-level tasks from simple docs and saying more than 60K+ agentic workflows run every week.
Jobs and careers at item
0 jobs at item
No open positions
Check back later for new openings