Intercom

Company research

Public company, workplace, funding, and market signals

Updated Aug 16, 2026

Overview

Intercom is an AI customer service company that provides an AI agent (Fin) and a next-generation helpdesk for support teams to automate and improve customer conversations at scale.

Primary product

Fin AI Agent and Intercom Helpdesk

Founded

2011

Headquarters

San Francisco, California, United States

Team size

363

Work style

Flexible

Industry

Software Development

Sub-industry

AI customer service / customer support software

Offices

Chicago, Illinois, United States

Dublin, Ireland

London, United Kingdom

Berlin, Germany

Sydney/Surry Hills, Australia

Business model

SaaS

subscription

Funding

Stage

late stage private

Total raised

$240M

Series C

Apr 2016 · Index Ventures

$50M

Series A

Jun 2013 · Social Capital

$6M

Seed

Jan 2012

$1M

Debt Financing

Hercules Capital

People & investors

Leadership

Eoghan McCabe

Chairperson & CEO

Paul Adams

CPO

Darragh Curran

CTO

Dan Griggs

CFO

Des Traynor

Co-founder

Founders

Ciaran Lee

Co-founder

David Barrett

Co-founder

Investors

Work & culture

Public-facing content emphasizes AI-first customer service, product innovation, and scaling support teams with automation and human collaboration. A recent blog post also indicates rapid hiring for engineering, AI, data science, product, and design in Berlin.

Work style

Flexible

Product & market

Pricing

Subscription SaaS; public pages emphasize product tiers and sales-led plans, but specific current pricing was not fully extracted here.

Differentiators

—Fin is positioned as the #1 AI Agent for customer service
—Native integration between AI agent and helpdesk
—Focus on AI + human workflows rather than chat alone
—Strong emphasis on modern support operations, QA, workforce management, and automation
—Large customer-service-specific AI product surface area with many announced updates

Technology

Intercom

GitHub

X/Twitter

HTML

jQuery

Customers

Vanta

Clay

Lovable

Miro

Ostrom

tado°

Flink

Competitors

Zendesk

Gorgias

Pylon

Thena

Plain

Kore.ai

Capacity

Decagon

Scale & contact

Estimated revenue

~$200M annual revenue (extracted from LinkedIn/Exa company profile; exact source date not independently verified here)

Estimated monthly visits

4.3M

Traffic estimate as of Jun 2026

Latest news

Salesforce Signs Definitive Agreement to Acquire Fin

Salesforce · Jun 2026

Salesforce said Fin's AI Agent and Apex model will complement Agentforce and that the transaction is expected to close in FY27 Q4.

Salesforce signs definitive agreement to acquire Fin

Intercom blog · Jun 2026

Salesforce agreed to acquire Fin (formerly Intercom) for about $3.6B; McCabe said he will remain CEO and Traynor will remain head of R&D.

Salesforce will buy AI customer service platform Fin for $3.6 billion

CNBC · Jun 2026

Mainstream coverage of the $3.6B acquisition, noting the deal expands Salesforce's agentic AI strategy and that Fin was formerly Intercom.

Ready for your busiest day: How we scale

Intercom engineering blog · May 2026

Describes current scale of the platform, including 128 Vitess shards, 2M source-of-truth database requests per second, and >650TB of Elasticsearch storage.

Today Intercom becomes Fin

Intercom blog · May 2026

The company formally renamed from Intercom to Fin while retaining Intercom as the product name for its helpdesk platform.

About About Careers Careers Customer stories Developer docs Engineering blog Engineering/Research blog GitHub organization Help center

SourcesIntercom website Intercom blog Intercom careers Intercom pricing Intercom about/team Intercom LinkedIn Intercom GitHub Intercom X

Jobs and careers at Intercom

108 jobs at Intercom

Senior Product Manager (Growth)

On-site

Marketing

London, England; Dublin, Ireland

Today

On-site

Full-time