Acquisition
Jun 2026Salesforce signed a definitive agreement to acquire Fin (formerly Intercom) for about $3.6B, with closing expected in Salesforce FY2027 Q4.
SourceCompany research
Public company, workplace, funding, and market signals
Overview
Intercom, now operating as Fin, is a San Francisco–headquartered AI customer agent and helpdesk company founded in 2011. Its core offering combines the Intercom helpdesk with the Fin AI Agent for omnichannel customer service, support, sales, and commerce, and it reports 30,000+ customers and >$400M ARR.
Primary product
Fin AI Agent and Intercom helpdesk
Founded
2011
Headquarters
San Francisco, California, United States
Team size
1,400+
Work style
Hybrid
Industry
Software Development
Sub-industry
AI customer service / helpdesk software
Offices
55 2nd Street, 4th Floor, San Francisco, CA 94105
9th Floor, The Warehouse, 211 Old St, London EC1V 9NR
1330 W. Fulton Market, Suite 750, Chicago, IL 60607
124 St Stephen's Green, Dublin 2, D02 C628
Funding
Stage
Late-stage private; debt-financed
Total raised
$492M
Latest round
Debt Financing · Mar 2026
Latest amount
$250M
People & investors
Leadership
CEO and Chairman of the Board
Chief Strategy Officer & Co-founder
Chief Product Officer
Work & culture
Founder-led, high-intensity, fast-shipping engineering culture built around extreme ownership, culture contribution, and a strong bias toward technical conservatism, public learning, and shipping in small steps. Intercom also describes itself as radically open and accepting, with a low-politics internal communications policy.
Work style
Hybrid
Visa sponsorship
Limited
Compensation
Public job postings describe competitive salary, equity, RSU grants, and regular compensation reviews. No company-wide salary bands were found, but roles commonly mention health/dental coverage, retirement match, and other benefits.
Benefits
Competitive salary and equity
Regular compensation reviews
Comprehensive health and dental insurance
Life assurance
Product & market
Pricing
Hybrid seat-based and usage-based pricing: plan seats for teammates plus metered charges for Fin outcomes, messaging channels, and add-ons; standalone Fin can be bought for existing helpdesks on per-outcome pricing.
Differentiators
- —Natively integrated AI Agent plus helpdesk in one system
- —Per-outcome pricing for Fin AI Agent
- —Omnichannel support across chat, email, phone, WhatsApp, and social
- —Can run Fin on Intercom or on top of existing helpdesks
- —Own AI models and agent infrastructure, including Apex and routing/failover layers
- —Strong product-led, public engineering and research output
- —Unified customer record and feedback loop between AI and human agents
- —Transparent pricing calculator and self-serve entry point
Technology
AWS
Scale & contact
Estimated revenue
$400M+ ARR
Estimated monthly visits
4.2M
Traffic estimate as of Jun 2026
Signals & risks
Latest news
CNBC · Jun 2026
Mainstream coverage of the $3.6B acquisition, noting the deal expands Salesforce's agentic AI strategy and that Fin was formerly Intercom.
Salesforce · Jun 2026
Salesforce said Fin's AI Agent and Apex model will complement Agentforce and that the transaction is expected to close in FY27 Q4.
Intercom blog · Jun 2026
Salesforce agreed to acquire Fin (formerly Intercom) for about $3.6B; McCabe said he will remain CEO and Traynor will remain head of R&D.
Intercom engineering blog · May 2026
Describes current scale of the platform, including 128 Vitess shards, 2M source-of-truth database requests per second, and >650TB of Elasticsearch storage.
Intercom blog · May 2026
Open Positions
126 jobs at Intercom
Technical Support Engineer
On-siteCustomer SupportSydney, Australia2d ago
On-site