Hatch

The AI CSR Platform

usehatch.ai

HQ: Richmond, VA, USA; Remote

51-200

B2B

Company research

Public company, workplace, funding, and market signals

Updated Jul 29, 2026

Overview

Hatch is an AI CSR platform for service businesses that automates customer conversations across voice, SMS, and email. After Yelp’s January 2026 acquisition announcement, Hatch said it would continue operating independently with the same team and roadmap.

Primary product

AI customer communication platform for voice, SMS, and email

Founded

2018

Headquarters

New York, NY, United States

Team size

100-150

Work style

Flexible

Industry

Software Development

Sub-industry

AI customer communication platform

Offices

New York, NY, United States (HQ)

Richmond, VA, United States

Boston, MA, United States

1810 Mactavish Ave, Richmond, VA 23230, United States

Business model

B2B SaaS

usage-based pricing

managed services / implementation

Funding

Stage

Series A

Total raised

$13.7M

Latest round

Series A · Jul 2021

Latest amount

$11M

Series A

Jul 2021 · Bessemer Venture Partners

$11M

Seed

Jun 2019 · NextView Ventures

$2.5M

Pre-seed

Mar 2019 · Y Combinator

$150K

People & investors

Leadership

Chris Bache

Co-Founder & CEO

Bill Violante

Co-Founder & President

John Peña

CTO

Tim Geisenheimer

Chief Revenue Officer

Kristen McCormick

Head of Marketing

Raul Fernandez

Head of Solutions Engineering

Investors

Bessemer Venture Partners

Everyday Economy Accelerator Program

Work & culture

Culture is described around velocity, ownership, AI-native work, partnership, and impact.

Work style

Flexible

Compensation

Hatch says compensation is market-competitive and tied to experience and impact, with equity included; benefits also include 401(k) matching and an employee stock purchase plan.

Benefits

Comprehensive health coverage

Market-competitive pay and equity

401(k) with company matching

Flexible time off

Wellness and mental health support

Caregiver and family support

Employee stock purchase plan

Flexible ways of working

Product & market

Pricing

Platform fee plus usage; annual contracts billed monthly per location.

Differentiators

—Omnichannel voice, SMS, and email in one platform
—AI CSR approach with human handoff and shared workspace
—Native CRM and lead-source integrations
—Knowledge Engine for business-specific training and brand voice
—Journey Builder for multi-step outreach and follow-up
—SOC 2 verification with built-in 10DLC/TCPA support
—White-glove onboarding and managed implementation
—Built specifically for service businesses and multi-location operations

Technology

Amazon Web Services

Microsoft Azure

HubSpot CRM

Google Analytics

PostHog

Sentry

Cloudflare

Webflow

React Router

GSAP

Tailwind CSS

Hotjar

LinkedIn Insight Tag

reCAPTCHA

jsDelivr

jQuery

Piwik

HSTS

Customers

service businesses

home services companies

home improvement companies

roofing companies

HVAC / trades businesses

dental practices

concierge healthcare providers

finance companies

insurance companies

Pella

Bone Dry Roofing

Free Agency

High Ground

Apex

Apple Aire

Competitors

Avoca

Goodcall

Trillet

LivePerson

Drift

Emotive

answering services

call centers

Scale & contact

Estimated revenue

$20M-$30M ARR

founders@hatchify.co +1 804-293-0554

Signals & risks

Acquisition

Jan 2026

Yelp announced an agreement to acquire Hatch for about $270M in cash plus $30M in employee retention; Hatch said it would continue operating independently after closing.

Source

Latest news

The New Hatch: Leading the AI CSR Era

Hatch blog · Mar 2026

Hatch described its brand and site relaunch, reiterated the AI CSR platform positioning, and said its product spans voice, SMS, and email across the customer journey.

Introducing Hatch Outbound Voice AI

Hatch blog · Mar 2026

Hatch introduced outbound voice AI, extending its voice capabilities into proactive outbound calling within the same platform that powers SMS and email workflows.

Hatch is Joining Yelp!

Hatch blog · Jan 2026

Hatch said it was joining Yelp, would continue operating independently, and would use Yelp’s resources to accelerate product development.

Yelp Accelerates Strategy with Acquisition of AI Lead Management Platform Hatch

Yelp IR · Jan 2026

Yelp announced an agreement to acquire Hatch for about $270M in cash plus $30M in retention, citing Hatch’s AI-powered customer communication platform and ~70% ARR growth.

What I Learned from the Hatch Founders

NextView Ventures · Jan 2026

NextView described Hatch’s acquisition by Yelp and highlighted lessons from founders Chris Bache and Bill Violante about capital efficiency and deep customer understanding.

Jobs and careers at Hatch

10 jobs at Hatch

Solutions Architect

Remote

Engineering

New York City; New York City, New York, United States

1w ago

Remote

Full-time