Hotel Tech Report · Jul 2026
Third-party product page showing current positioning, integrations, pricing-by-quote context, and weak public review volume.
Unified, enterprise messaging platform for leading brands of the world
Company research
Public company, workplace, funding, and market signals
Overview
Glowing.io (Glowing, Inc.) is a Las Vegas-based, AI-powered guest engagement and unified messaging platform for luxury hospitality, built to centralize guest conversations across messaging channels and add real-time translation and automation.
Primary product
AI-powered guest engagement and unified messaging platform for luxury hospitality
Founded
2014
Headquarters
Las Vegas, Nevada, United States
Team size
10-20
Industry
Software Development
Sub-industry
Guest messaging software
Offices
Las Vegas, Nevada, United States
San Francisco, California, United States
Business model
SaaS
B2B software
Enterprise subscriptions
Professional services / implementation
Funding
Stage
Seed
Latest round
Seed · Jul 2023
People & investors
Leadership
CEO & Founder
Director of Engineering
Vice President & General Manager
Founders
Co-Founder & CTO
Work & culture
Public materials emphasize an AI-first, service-oriented, luxury-hospitality culture: high-touch guest experience, fast onboarding, 24/7/365 support, and AI meant to augment staff rather than replace them.
Compensation
No public compensation information found.
Product & market
Pricing
Usage-based / per-room SaaS pricing with an Unlimited Plan at $3 per room per month plus custom enterprise pricing.
Differentiators
- —Unified omnichannel inbox for SMS, WhatsApp, WeChat, LINE, Facebook Messenger, and more
- —Real-time bi-directional translation in 100+ languages
- —AI Copilot for drafting and automating responses
- —Moments Messaging for journey-based scheduling
- —AI Scientist for conversation insights
- —Deep hospitality integrations with PMS and service systems
- —GDPR-compliant and does not train AI on guest data
- —Results-based pricing with a low per-room public plan
Technology
Webflow
Microsoft Azure
PostgreSQL
Kibana
Harness
React
Ruby
Python
Elasticsearch
Docker
RabbitMQ
Git
Nuance
LinkedIn
Google Workspace
Notion
Slack
Salesforce
Figma
Microsoft Office
Customers
Rosewood Hotel Group
luxury hotels and resorts
global hospitality brands
Competitors
Quore
Smart Host Messaging
Cendyn
Zingle
Revinate
Scale & contact
Estimated revenue
USD 1M-10M
Latest news
Vellum · Oct 2024
Case study/interview with Jasen Lew on using AI to support hotel staff, build personalized replies, and improve workflows with Vellum tooling.
Boutique Hotel News · Jun 2024
Covered the same Cendyn partnership and emphasized AI-generated, tone-of-voice-aligned guest messaging recommendations.
Hotel Online · Jun 2024
Reported a hospitality integration connecting Glowing’s messaging to Cendyn CRM across channels such as WeChat, WhatsApp, Telegram, Messenger, and Skype.
Newswire · May 2024
Announced Rosewood deployment of Glowing’s GX platform, highlighting AI-driven guest messaging, patterns/insights, and bespoke experience management.
Jobs and careers at Glowing.io
0 jobs at Glowing.io
No open positions
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