Giga

AI Support Agent for Enterprises.

giga.ai

HQ: San Francisco, CA, USA

11-50

B2B

Company research

Public company, workplace, funding, and market signals

Updated Aug 2, 2026

Overview

Giga (formerly GigaML) is a San Francisco enterprise-AI company that builds agentic customer-support and enterprise-operations software. Its agents handle voice and chat interactions, execute actions in business systems, and continuously analyze conversations and operational KPIs to improve resolution, escalation, and customer-satisfaction outcomes. The company says it supports 99 languages and can deliver approximately 400 ms voice response times.

Primary product

Giga’s agentic support platform, centered on Scout: an AI “forward-deployed engineer” that investigates KPI changes, identifies conversation/workflow failure patterns, proposes fixes, validates them against traffic, and can deploy approved changes. The platform also includes voice, omnichannel, browser-agent, Agent Canvas, Insights, and CLI products.

Founded

2023

Headquarters

San Francisco, California, United States

Team size

Approximately 50–60; LinkedIn company data reported 59 employees in July 2026. Historical YC data reported 30.

Work style

Onsite

Industry

Software Development / Artificial Intelligence

Sub-industry

Enterprise AI customer-support automation; voice AI and agentic customer operations

Offices

San Francisco, California, United States (Dogpatch office; public sources identify multiple San Francisco office records but not distinct addresses)

Business model

Enterprise B2B SaaS/platform sold through sales-led contracts

Usage- and volume-based enterprise support automation

Custom deployment and integrations for large customer-service organizations

Enterprise voice, chat, browser-agent, and omnichannel automation

Funding

Stage

Series A, private, generating revenue

Total raised

$64.7M

Latest round

Series A · Nov 2025

Latest amount

$61M

Series A

Nov 2025 · Redpoint Ventures

$61M

Venture round

Jul 2025

Seed

Oct 2023 · Nexus Venture Partners

$3.6M

Accelerator / YC investment

Jul 2023 · Y Combinator

$500K

People & investors

Leadership

Varun Vummadi

Co-Founder and CEO

Esha Dinne (Esha Manideep)

Co-Founder and CTO

Sebastian Gil

VP of Engineering

Alex Fisher

Sales Director

Founders

Esha Dinne

Co-Founder & CTO

Investors

Nexus Venture Partners

Redpoint Ventures

Richard Aberman

Y Combinator

Work & culture

Public careers material emphasizes craft, ownership, speed, customer obsession, pushing boundaries, fast shipping, and directly improving customer metrics. Recruiting and engineering communications portray a high-intensity, early-stage, in-office environment focused on large enterprise problems and rapid iteration.

Work style

Onsite

Visa sponsorship

Yes

Compensation

Public engineering postings show approximately $150,000–$250,000 for Software Engineer I/II in San Francisco and roughly $290,000–$350,000 for a Staff Backend Engineer listing, plus equity; other job aggregators report broader senior-engineer ranges up to about $400,000. At least one public posting states visa sponsorship and transfers are available, but policy may vary by role.

Benefits

Medical, dental, and vision coverage

Catered lunch / in-office meals

Dinner stipend

Equinox gym membership or wellness benefit

On-demand snacks and coffee

DoorDash credits

401(k)

Paid parental leave (12 weeks maternal, 6 weeks paternal in a listed role)

Commuter benefits / monthly commuting stipend

In-office ping-pong and pool table

Product & market

Pricing

No public self-serve price was found. The product appears to be custom-priced, enterprise, and sales-led; buyers are directed to request a demo/contact the company.

Differentiators

—Self-improving agents optimized against customer-selected business KPIs rather than static FAQ containment
—Multilingual voice support advertised for 99 languages
—Approximately 400 ms voice response and interruption-aware voice experience
—Spoken-hallucination detection/correction during streaming, with vendor-reported reduction from roughly 4–5% to below 1%
—Browser Agent for workflows where APIs are unavailable
—Scout integrates KPI investigation, conversation analysis, recommended fixes, validation, and deployment
—Git-versioned Giga CLI with CI/testing/deployment workflows
—White-glove onboarding, guardrails, progressive automation, and enterprise integrations

Technology

Python

Django

FastAPI

TypeScript

Node.js

React

Next.js

GraphQL

Postgres

Redis

ClickHouse

Kubernetes

Docker

AWS

Google Cloud services

Modal

Giga SDK/CLI

Large language models

Browser automation and tool-calling systems

Customers

DoorDash

Toast

Remedy Meds

Flex

Competitors

Intercom Fin

Decagon

Sierra

Retell AI

Bland AI

Microsoft/Nuance

Google CCAI

Amazon Connect

Scale & contact

Estimated revenue

Approximately $1M–$10M, based on public LinkedIn/company-data estimates; not company-reported. One data source gives a point estimate of $1M.

Estimated monthly visits

135.1K

vv@giga.ai

Latest news

Introducing Scout in Slack

Giga LinkedIn · Jul 2026

Giga introduced a Slack interface for Scout that investigates KPI changes, reads supporting conversations, identifies workflows, recommends fixes, and estimates customer impact.

Enterprise voice AI for customer service: Giga, Fin, Decagon, and Sierra compared

Giga · Jul 2026

Giga’s comparison article positions its product around high-volume multilingual phone support, complex workflows, browser actions, low latency, and spoken-hallucination correction; claims are vendor-reported and should be independently validated.

Introducing the Giga CLI

Giga LinkedIn · Jul 2026

Giga launched a CLI and SDK workflow for versioning agent behavior in Git, uploading knowledge bases, downloading tickets, running tests, and gating deployments in CI.

Introducing the Giga CLI

Giga · Jul 2026

Product launch announcing a command-line interface that exposes the Giga platform for agents, tickets, tests, KPIs, secrets, knowledge base, and deploys.

Real-Time Hallucination Correction at Zero Latency Cost

Giga · May 2026

Research/product post on hallucination correction with zero-latency cost, suggesting a significant platform capability update.

Jobs and careers at Giga

32 jobs at Giga

Customer Success Lead (San Francisco)

On-site

Sales

San Francisco; California, San Francisco, United States

1w ago

On-site

Full-time