gaiia case study · Jul 2026
Recent customer case study on a Maine ISP moving from Salesforce, Platypus, Gravity Payments, and MPX to gaiia, highlighting data cleanup, workflow automation, and enterprise account handling.
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
gaiia is a Quebec-based B2B software company that builds an AI-native OSS/BSS platform for internet service providers and other communications service providers. It replaces fragmented legacy telecom operating systems with a single, customizable system for billing, provisioning, CRM, customer self-service, workflows, and field service.
Primary product
AI-native OSS/BSS platform for ISPs/CSPs
Founded
2021
Headquarters
Quebec, Canada (Montreal and Quebec City are both cited publicly)
Team size
70-80
Work style
Remote
Industry
Software Development
Sub-industry
OSS/BSS software for internet service providers and communications service providers
0 jobs at Gaiia
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Offices
Business model
Stage
Series B
Total raised
$66.5M
Latest round
Series B · May 2026
Latest amount
$40M
May 2026 · JMI Equity
Jun 2024 · Inovia Capital
Oct 2023 · Y Combinator
Leadership
Co-founder & CEO
Co-founder & Head of Product
Co-founder & CTO
Co-founder & Engineering Team Lead
Head of Telecom
Head of Culture & People
Kelli Sturkenboom
Head of Customer Success
Reilly Devine
Director of Sales
Stephen Farnsworth
VP of Go-To-Market (GTM)
Investors
Operator-led, customer-centric, highly transparent, and strongly product/engineering oriented. Public hiring copy emphasizes a fully remote environment, internal salary transparency, autonomy, and working on complex telecom workflows for real operators.
Work style
Remote
Compensation
Public job postings say gaiia offers competitive pay and benefits, attractive stock options, and a transparent salary philosophy. One posted role showed a salary range of $130,000-$180,000, along with remote work and ESOP participation.
Benefits
Pricing
Enterprise B2B SaaS with no migration fees; public materials also describe a value-based / implementation-aligned commercial model that emphasizes rapid go-live rather than charging for migrations.
Differentiators
Technology
Customers
Competitors
Estimated revenue
$1M-$10M
gaiia case study · Jul 2026
Recent customer case study on a Maine ISP moving from Salesforce, Platypus, Gravity Payments, and MPX to gaiia, highlighting data cleanup, workflow automation, and enterprise account handling.
BetaKit · May 2026
Canadian coverage of the Series B round noted a 90-person team, nearly $90M CAD raised, and the company’s positioning as a 'Shopify' for challenger ISPs.
Light Reading · May 2026
Trade coverage emphasized the Series B, the shift to an AI-native telecom platform, and the company’s investments in AI agents, field service, productized migrations, and customer success.
Business Wire · May 2026
Official Series B announcement: $40M led by JMI Equity with participation from Inovia Capital; total funding reached about $66M and the company said it replaces fragmented OSS/BSS stacks with a single platform.
gaiia newsroom · Mar 2026
Official product update describing an AI Inference node in Workflow Builder that embeds LLMs directly into operational workflows for routing, summarization, and churn-risk analysis.