gaiia case study · Jul 2026
Recent customer case study on a Maine ISP moving from Salesforce, Platypus, Gravity Payments, and MPX to gaiia, highlighting data cleanup, workflow automation, and enterprise account handling.
Company research
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Overview
gaiia is a Quebec-based B2B software company that builds an AI-native OSS/BSS platform for internet service providers and other communications service providers. It replaces fragmented legacy telecom operating systems with a single, customizable system for billing, provisioning, CRM, customer self-service, workflows, and field service.
Primary product
AI-native OSS/BSS platform for ISPs/CSPs
Founded
2021
Headquarters
Quebec, Canada (Montreal and Quebec City are both cited publicly)
Team size
70-80
Work style
Remote
Industry
Software Development
Sub-industry
OSS/BSS software for internet service providers and communications service providers
Offices
Quebec City, Quebec, Canada
Montreal, Quebec, Canada
Remote across Canada and the United States
Business model
B2B SaaS
enterprise software
Funding
Stage
Series B
Total raised
$66.5M
Latest round
Series B · May 2026
Latest amount
$40M
May 2026 · JMI Equity
Jun 2024 · Inovia Capital
Oct 2023 · Y Combinator
People & investors
Leadership
Co-founder & CEO
Co-founder & Head of Product
Co-founder & CTO
Co-founder & Engineering Team Lead
Head of Telecom
Head of Culture & People
Kelli Sturkenboom
Head of Customer Success
Reilly Devine
Director of Sales
Stephen Farnsworth
VP of Go-To-Market (GTM)
Work & culture
Operator-led, customer-centric, highly transparent, and strongly product/engineering oriented. Public hiring copy emphasizes a fully remote environment, internal salary transparency, autonomy, and working on complex telecom workflows for real operators.
Work style
Remote
Compensation
Public job postings say gaiia offers competitive pay and benefits, attractive stock options, and a transparent salary philosophy. One posted role showed a salary range of $130,000-$180,000, along with remote work and ESOP participation.
Benefits
Flexible 25 days vacation
Group insurance
Telemedicine
Health & Life spending accounts
RRSP & DPSP
Flexible working hours
100% remote work
Employee stock option plan
Transparent salary philosophy
Competitive pay and benefits
Product & market
Pricing
Enterprise B2B SaaS with no migration fees; public materials also describe a value-based / implementation-aligned commercial model that emphasizes rapid go-live rather than charging for migrations.
Differentiators
- —AI-native system of action rather than a passive system of record
- —Single data model across billing, provisioning, CRM, field service, and workflows
- —No migration fees
- —Forward-deployed engineering team
- —Typical go-live in 4-6 months versus 12-18 months industry standard
- —Highly customizable workflows and checkout
- —Operator-led founding team with firsthand ISP operating experience
Technology
GraphQL
Webhooks
TypeScript
JSON node editors
HMAC SHA-256 signatures
Snowflake
Stripe
Authorize.net
GoCardless
Avalara
OpenAI
Gemini
Claude
Calix
Vetro
Ubiquity
Netbox
Preseem
Customers
Cogeco
Greenlight Networks
Vistabeam
Resound
IQ Fiber
Direct Communications
LilaConnect
Great Works Internet (GWI)
oxio
The Junction Internet
Competitors
Comviva
Synchronoss
MATRIXX Software
Scale & contact
Estimated revenue
$1M-$10M
Latest news
BetaKit · May 2026
Canadian coverage of the Series B round noted a 90-person team, nearly $90M CAD raised, and the company’s positioning as a 'Shopify' for challenger ISPs.
Light Reading · May 2026
Trade coverage emphasized the Series B, the shift to an AI-native telecom platform, and the company’s investments in AI agents, field service, productized migrations, and customer success.
Business Wire · May 2026
Official Series B announcement: $40M led by JMI Equity with participation from Inovia Capital; total funding reached about $66M and the company said it replaces fragmented OSS/BSS stacks with a single platform.
gaiia newsroom · Mar 2026
Official product update describing an AI Inference node in Workflow Builder that embeds LLMs directly into operational workflows for routing, summarization, and churn-risk analysis.
Jobs and careers at Gaiia
0 jobs at Gaiia
No open positions
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