Acquisition
Jan 2024Front acquired Windsor.io to accelerate AI innovation for customer service.
SourceCompany research
Public company, workplace, funding, and market signals
Overview
Front is an AI-powered customer operations platform for B2B teams that unifies shared inboxes, omnichannel communication, workflows, analytics, and AI assistance so teams can coordinate customer work across support, success, sales, and operations.
Primary product
AI-powered customer operations platform / shared inbox for B2B teams
Founded
2013
Headquarters
San Francisco, California, United States
Team size
300-400
Work style
Flexible
Industry
Software Development
Sub-industry
Customer service software / customer operations platform
Offices
San Francisco, California, United States
Paris, France
Chicago, Illinois, United States
Dublin, Ireland
Funding
Stage
Series D
Total raised
$204M
Latest round
Series D · Jun 2022
Latest amount
$65M
People & investors
Leadership
Chief Executive Officer
CTO & Co-founder
Chief Operating Officer & Chief Financial Officer
Work & culture
Front emphasizes transparency, care, high standards, collaboration, low ego, and speed, with a culture book that encourages real-time cross-office collaboration and strong role clarity.
Work style
Flexible
Compensation
Front publicly signals competitive compensation and employee benefits; no public company-wide salary bands were found in the reviewed sources.
Benefits
Competitive compensation
Medical, dental, and vision premiums covered
Flexible PTO
401(k) / pension
Parental leave
Product & market
Pricing
Tiered per-seat SaaS pricing with add-on AI products and success/onboarding services.
Differentiators
- —Customer operations platform built for complex B2B workflows
- —Unified shared inbox across teams and channels
- —AI that can automate and resolve part of the work, not just draft replies
- —Native collaboration around every conversation
- —Strong workflow automation and analytics
- —Large integration ecosystem
- —Clear packaging of AI add-ons such as Copilot, Autopilot, Smart QA, and Smart CSAT
Technology
OpenAI
Azure OpenAI
Scale & contact
Estimated revenue
$100M+ ARR
Estimated monthly visits
84.3K
Traffic estimate as of May 2026
Signals & risks
Acquisition
Nov 2024Front acquired Idiomatic, an AI-powered voice-of-customer platform, to bring more customer insight into Front.
SourceLatest news
Front Community · Jul 2026
Front launched an MCP server so AI tools like Claude, ChatGPT, Notion, and Slack can pull context from Front and act on it.
Front LinkedIn · Jun 2026
Front announced a Zoom Contact Center integration that brings inbound/outbound calls, voicemails, and SMS into Front.
Front Community · Apr 2026
Front released the next phase of its AI product line, focused on automating work from request to resolution.
Front blog · Apr 2026
Front announced Autopilot Playbooks, Resolve, and an updated Copilot, pushing its AI product deeper into workflow completion rather than only reply generation.