Front

Customer communications hub for building strong relationships.

front.com

HQ: San Francisco, CA, USA

B2B

Company research

Public company, workplace, funding, and market signals

Updated Jul 28, 2026

Overview

FrontApp, Inc. (Front) is a privately held B2B customer-operations platform for complex, high-stakes customer conversations. It combines shared/omnichannel inboxes, collaboration, workflows, analytics, integrations, and AI automation so customer-facing teams can coordinate without losing context. Front reported more than $100M ARR in 2025 and 9,300+ businesses as of the current About page.

Primary product

Front: an AI-powered customer-operations and customer-communication platform covering email, SMS, WhatsApp and other channels, with shared inboxes, assignments, routing, SLA/workflow automation, reporting, integrations, Front AI, Autopilot and Smart QA.

Founded

2013

Headquarters

San Francisco, California, United States

Team size

300+; third-party estimates range from approximately 317 to 500, with the official About page stating 300+ team members.

Work style

Hybrid

Industry

Software Development

Sub-industry

B2B SaaS; customer operations, customer service, collaborative inbox and communications software

Offices

San Francisco, California, United States (HQ)

Chicago, Illinois, United States

Paris, France

Dublin, Ireland

Santiago, Chile

Business model

Subscription SaaS

Per-user pricing

Enterprise software contracts

Free trial and demo-led acquisition

Funding

Stage

Series D; privately held venture-backed company

Total raised

$203.6M

Latest round

Series D · Jun 2022

Latest amount

$65M

Series D

Jun 2022 · Salesforce Ventures

$65M

Series C

Jan 2020 · Executives at Atlassian, Okta, Qualtrics, and Zoom

$59M

Series B

Jan 2018 · Sequoia Capital

$66M

Series A

May 2016 · Social Capital (Mamoon Hamid)

$10M

Seed

Sep 2014 · SoftTech VC

$3.1M

People & investors

Leadership

Dan O'Connell

Chief Executive Officer

Mathilde Collin

Co-founder and Executive Chair

Laurent Perrin

CTO and Co-founder

Meredith Finn

Chief Financial Officer

David Slater

Chief Marketing Officer

Mike Kane

Chief Revenue Officer / SVP Global Channel Sales and Partnerships

Arjen Mackaaij

Chief People Officer

Paul Teyssier

Chief Product and Experience Officer

Investors

Work & culture

Front describes a transparent, caring, collaborative, high-standard, low-ego culture emphasizing ownership, questions, feedback and speed. Its careers material says employees work across a distributed global organization while collaborating in offices on a hybrid schedule.

Work style

Hybrid

Compensation

Front publicly signals competitive compensation and equity for employees; job postings describe competitive salary, equity, health coverage and the benefits above. Public role-specific salary bands were not established from the reviewed sources.

Benefits

Medical, dental and vision coverage, including options with premiums paid by Front

Flexible time off

401(k) or pension

Paid parental leave

Volunteer time off

Commuter benefits

Mental-health support through Workplace Options

Family-planning support through Maven

$100/month lifestyle stipend for fitness, health and wellness

Wellness days

Winter break with offices closed between Christmas and New Year

Product & market

Pricing

Subscription SaaS priced per user; public product materials state plans start at $25 per user and offer a 14-day free trial, with demo/enterprise sales for larger deployments.

Differentiators

—Shared inbox and customer-operations workflow rather than a conventional ticket-only helpdesk
—Designed for complex, high-touch B2B customer relationships and multi-stakeholder coordination
—Human-in-the-loop AI with configurable handoffs, rules and workflows
—Unified context across email, SMS, WhatsApp and 130+/160+ integrations
—Collaboration features such as assignments, @mentions, routing, SLA management and internal context
—AI capabilities spanning response assistance, triage, automation, quality assurance and customer-insight analysis

Technology

Node.js

JavaScript

TypeScript

Python

React

React Native

GraphQL

PostgreSQL/RDS

Elasticsearch

Snowflake

SQL

dbt

Salesforce

Salesforce CPQ

MuleSoft

Redux

Angular

Amplitude

Mixpanel

Looker

Customers

Uber Freight

Navan

Stripe

Shopify

Airbnb

Hulu

Lyft

Mailchimp

HubSpot

Instacart

Competitors

Zendesk

Intercom

Help Scout

Gorgias

Kustomer

Salesforce Service Cloud

Gladly

Moveworks

Moxie

Sierra

Scale & contact

Estimated revenue

Approximately $100M-$150M annual recurring revenue; Front publicly reported surpassing $100M ARR in 2025. Total GAAP revenue is not publicly disclosed.

Estimated monthly visits

270K

Traffic estimate as of Jun 2026

team@frontapp.com +1 (877) 331-5984

Signals & risks

Acquisition

Jan 2024

Front acquired Windsor.io, an AI platform for personalized video and customer communications, to accelerate its AI roadmap.

Source

Acquisition

Nov 2024

Front acquired Idiomatic, an AI-powered voice-of-the-customer analytics company; the Idiomatic team and technology were intended to support Front's AI and customer-insights roadmap.

Source

Other

May 2024

Founder Mathilde Collin transitioned from CEO to Executive Chair and Dan O'Connell became CEO. This is a leadership transition, not a reported shutdown or layoff.

Source

Latest news

What’s New in Front, July 2026: redesigned mobile app, smarter AI, new integrations

Front Community · Jul 2026

Front announced a redesigned mobile app, expanded AI quality and satisfaction insights, new admin capabilities and additional integrations.

Front expands channel ecosystem with Bridgepointe, Intelisys, Sandler Partners and Telarus

CRN · Mar 2026

Front expanded its technology-services distributor and channel strategy to broaden adoption of its customer-operations platform.

Front Surpasses $100M ARR as Companies Embrace Human-Centric AI for Customer Operations

Business Wire · Sep 2025

Front reported surpassing $100M ARR, more than 9,000 customers and strong demand for human-in-the-loop AI, automation, quality assurance, chat, voice and self-service.

Bringing real-time customer insights to Front: Announcing our acquisition of Idiomatic

Front · Nov 2024

Front announced its acquisition of Idiomatic to add AI-powered voice-of-the-customer analytics, sentiment analysis, issue detection and insight generation.

A new Fronteer for a new frontier

Front · Mar 2024

Front announced Dan O’Connell as CEO effective May 1, 2024, with co-founder Mathilde Collin moving to Executive Chair.

Jobs and careers at Front

17 jobs at Front

Senior Solutions Engineer

On-site

Sales & Success

Chicago, IL; Chicago, Illinois, United States

1w ago

On-site

Full-time