Ben Congleton wrote that Olark received a potential acquisition offer in 2013, but the company declined it and remained independent.
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Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Olark is a bootstrapped, remote-first, B-Corp-certified live chat and AI website-agent company founded in 2009. It helps businesses answer questions, generate leads, qualify visitors, and hand off to humans across a website chat widget and AI assistant trained on live site content and docs.
Primary product
AI-powered live chat / website agent software for sales, marketing, and customer support
Founded
2009
Headquarters
Wilmington, DE, United States (official HQ address; company pages also reference Ann Arbor, MI)
Team size
11-50
Work style
Remote
Industry
Software Development
Sub-industry
Live chat and customer service automation software
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Offices
Business model
Leadership
Co-founder & CEO
Co-founder / CTO+COO
Head of Product
VP, Company and People Operations
Investors
Values-driven and human-centric, with an open-source employee handbook, an accessibility-first mindset, all-hands support/customer empathy, and a remote culture anchored by the core values #chill, #help, #assume, #make, #practice, and #speak.
Work style
Remote
Compensation
No public salary bands found. Public hiring materials emphasize benefits and stipends rather than compensation ranges.
Benefits
Pricing
Per-seat SaaS subscription with a free trial, a self-serve live-chat plan, an AI Website Agent plan, and custom Pro/enterprise packages; optional PowerUps are sold separately.
Differentiators
Technology
Customers
Competitors
Estimated revenue
Approximately $4M-$7.2M in annual revenue based on public third-party estimates; no official company revenue disclosure found.
Estimated monthly visits
82.9K
Traffic estimate as of Jan 2026
Ben Congleton wrote that Olark received a potential acquisition offer in 2013, but the company declined it and remained independent.
SourceOlark Speak · Mar 2026
Olark launched AI Analyst, which lets customers query chat transcripts with AI to identify intent, emails, locations, pages viewed, and likely purchasing intent.
Olark Speak · Dec 2025
Olark introduced Live Search for Aiden and emphasized minutes-long setup, continuous indexing of live site content, and simpler AI training.
Olark Speak · Dec 2025
Olark added SMS and WhatsApp as channels that flow into the same inbox, extending reach without adding workflow complexity.
Olark Speak · Nov 2025
Olark launched GSAT, a dashboard feature that analyzes conversations by topic and measures whether customer goals were successfully satisfied.
Olark Speak · Jun 2025
A customer case study showing Aiden answering routine parts and documentation questions before handing off to live agents for deeper troubleshooting.