Fini announced it killed the original product and rebuilt it as Fini 2.0, a major product pivot rather than a conventional expansion.
SourceFini | Automate 80% of enterprise support with AI agents
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Fini is an enterprise AI customer-support platform that deploys self-improving, headless AI agents to resolve tickets, take support actions, and maintain a self-updating knowledge base for regulated industries.
Primary product
AI customer support agent/platform (Sophie / Knowledge Atlas)
Founded
2022
Headquarters
Amsterdam, Netherlands; LinkedIn company profile also lists San Francisco, California, United States
Team size
10-20
Work style
Hybrid
Industry
Software Development
Sub-industry
AI customer support automation
Offices
0 jobs at Fini
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Business model
Leadership
CEO, Co-founder & Tech Product Lead
Founder & Tech Lead
AI Customer Success Manager
Agent Product Manager
Investors
Mission-driven and fast-moving; official copy describes the team as kind and creative, with a bias toward ownership, collaboration, and rapid shipping.
Work style
Hybrid
Compensation
No public salary bands were found. Public job-board snippets emphasize serious equity, flexible/remote working, great benefits, and latest gear, suggesting an equity-heavy startup package.
Benefits
Pricing
Usage-based enterprise SaaS priced per resolved ticket, with annual subscriptions and overage per resolution; voice AI billed separately.
Differentiators
Technology
Customers
Competitors
Estimated revenue
$1M-$10M
Estimated monthly visits
23K
Traffic estimate as of Jun 2026
Fini announced it killed the original product and rebuilt it as Fini 2.0, a major product pivot rather than a conventional expansion.
SourceFini (LinkedIn) · Jul 2026
Fini framed its next product wave as support-team agentic automation and said the launch would go public in a few weeks.
Fini (LinkedIn) · Jul 2026
Fini launched Knowledge Atlas, a self-learning knowledge base that updates from resolved tickets and flags contradictions before customers see them.
Fini official blog · Jun 2026
Official case study showing Fini handling 70%+ of tickets before human review across TrainingPeaks and Train Heroic.
Fini official blog · Mar 2026
Official case study showing Fini reduced Wefunder response time from about 7 hours to 15 minutes and handled 2x previous support volume.
Fini (LinkedIn) · Jan 2026
Fini announced a $3.6M seed round led by Matrix Partners with Y Combinator and angel participation.