LinkedIn · Jun 2026
Shippo's support operations team described a Dataland proof of concept that reached 40% then 65% and 68% solved inbound support volume, with a stated path to 70% end-to-end solve coverage and reduced human AHT.
Company research
Public company, workplace, funding, and market signals
Updated Jul 30, 2026
Overview
Dataland is a New York-based, YC-backed enterprise AI company building deeply grounded AI agents/coplots for customer support and complex operations. Its pitch emphasizes embedded forward-deployed engineers, custom workflow automation, and secure integrations across internal systems rather than a generic self-serve AI platform.
Primary product
AI copilot / agents for customer support and complex operations
Founded
2020
Headquarters
New York, New York, United States
Team size
1-10
Industry
Software Development
Sub-industry
Enterprise AI / customer support automation
Offices
147 Prince St, 3-13, Brooklyn, NY 11201
New York, NY, United States
Business model
B2B SaaS
enterprise software
services-led implementation / forward-deployed engineering
Funding
Total raised
$500K
Latest round
Convertible Note · Jan 2020
Latest amount
$500K
Jan 2020 · Y Combinator
People & investors
Investors
Work & culture
Public engineering culture emphasizes wisdom, relentless user focus, craftsmanship, and intellectual rigor. The handbook is a living document and encourages team contributions via pull requests.
Compensation
Public job posting on YC listed a Founding Forward Deployed Engineer role in New York with a salary range of $150K-$400K plus about 1.00% equity.
Product & market
Pricing
Not publicly disclosed; public sources suggest subscription SaaS / enterprise contract pricing with implementation-led deals, and one third-party source lists a free plan plus paid plans starting at $70 per user per month.
Differentiators
- —Embedded forward-deployed engineers who learn the customer's operations and build custom agents
- —Agents can operate across APIs, warehouses, legacy tools, CRMs, and browser-based interfaces
- —Focus on complex, non-templateable operational tasks rather than simple deflection
- —Enterprise security posture: tenant isolation, JIT sandboxes, SOC 2 Type II, HIPAA, and no training on customer data
- —Claims custom agents can be built in weeks, not quarters
Technology
Rust
React-Redux
Protocol Buffers
Apache Arrow
WASM
mdBook
npm
just
Postgres
MySQL
Snowflake
BigQuery
browser automation
warehouse queries
legacy admin tools
CRM integrations
vision-based computer use
dataland-api
dataland-sdk
dataland-wasm
Customers
Gorgias
Sendoso
Shippo
publicly traded technology company on the NASDAQ ($4B annual revenue)
Series D telehealth unicorn
multi-carrier shipping platform
Competitors
Zendesk
Scale & contact
Estimated revenue
Around $1M annual revenue / ARR (2024 estimate)
Estimated monthly visits
5.7K
Traffic estimate as of Jun 2026
Latest news
LinkedIn · Jul 2025
Arthur Wu said Dataland had grown ~14x and noted limited posting because the company was busy operating and shipping.
LinkedIn · May 2025
Arthur Wu referenced a NYC founder event with Howard and other founders, useful as a dated public signal that the founding team remained active in the startup ecosystem.
Jobs and careers at Dataland
0 jobs at Dataland
No open positions
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