Cresta

AI platform for contact center performance.

HQ: San Francisco, CA, USA

Company research

Public company, workplace, funding, and market signals

Updated Jul 28, 2026

Overview

Cresta Intelligence, Inc. (Cresta/Cresta AI) is a private enterprise Customer Experience AI company founded out of Stanford's AI Lab. Its platform unifies autonomous AI agents, AI-augmented human agents, and conversation intelligence to improve contact-center customer experience, efficiency, and revenue. Cresta says it serves Fortune 500/1000 enterprises.

Primary product

Cresta's unified CX AI platform, centered on Cresta Opera (a no-code AI orchestration layer), with AI Agent, Agent Assist, Conversation Intelligence, Knowledge Agent, Quality Management, Training Simulator, and Conductor products.

Founded

2017

Headquarters

Sunnyvale, California, USA (100 South Murphy Ave., Suite 300); some third-party databases list Palo Alto as headquarters or a historical operating address.

Team size

600+ employees (company-reported; third-party estimates range from approximately 500-600, while older databases report 101-250).

Work style

Flexible

Industry

Software Development / Enterprise Software

Sub-industry

Customer experience AI, contact-center AI, conversational AI, conversation intelligence

Offices

Sunnyvale, California, USA

San Francisco, California, USA

Palo Alto, California, USA

New York, New York, USA

Toronto, Canada

Berlin, Germany

Cluj-Napoca, Romania

Bucharest, Romania

London, United Kingdom

Tokyo, Japan

Business model

Enterprise B2B SaaS

Usage- or deployment-based AI platform licensing

Enterprise implementation and integration services

AI-agent and contact-center automation software

Funding

Stage

Series D

Total raised

$280M

Latest round

Series D · Nov 2024

Latest amount

$125M

Series D

Nov 2024 · WiL (World Innovation Lab) and QIA (Qatar Investment Authority)

$125M

Series C

Mar 2022 · Tiger Global

$80M

Series B

Mar 2021 · Sequoia Capital

$50M

Series A

Feb 2020 · Greylock Partners

$15M

People & investors

Leadership

Ping Wu

Chief Executive Officer

Tim Shi

Co-Founder

Alex Cramer

Chief Revenue Officer

Dawn McLaren

Head of People

Daniel Hoske

Chief Technology Officer

Russell Banzon

Chief Marketing Officer

Sai Vivek

Chief Customer Officer

Vahid Manie

Chief Financial Officer

Josh Levin

Head of Product

Xiangru Chen

Vice President of Engineering

Founders

Sebastian Thrun

Co-Founder

Zayd Enam

Co-Founder

Investors

Work & culture

Cresta describes a high-autonomy, high-accountability culture organized around principles including “Mission is the boss,” patient strategy with impatient execution, helping customers win, doing too much, pursuing craft, courage to be disliked, staying lean, and jumping in. It describes a global team with both remote opportunities and office hubs; role-specific hybrid expectations apply.

Work style

Flexible

Compensation

Public job postings state that compensation generally includes base salary, equity, and benefits, with amounts varying by experience, skills, location, and local requirements. Specific salary bands were not consistently disclosed in the reviewed evidence.

Benefits

Medical, dental, and vision coverage

Flexible PTO

Paid parental leave

Retirement savings support

Remote-work setup budget or home-office stipend

Monthly health and wellness allowance

Monthly communication allowance

In-office meals or lunch reimbursement

Equity for eligible roles

Product & market

Pricing

Enterprise pricing; public evidence indicates demo-/sales-led purchasing rather than published self-serve pricing. Exact seat, usage, and implementation rates are not public.

Differentiators

—Unified human-agent and autonomous-agent platform rather than a standalone chatbot
—Cresta Opera no-code orchestration layer
—Real-time Agent Assist and coaching during live interactions
—Conversation Intelligence analyzing customer conversations at scale
—Automated quality management across conversations
—Integrations with existing CCaaS, CRM, telephony, and contact-center systems without a rip-and-replace
—Enterprise security and compliance positioning, including SOC 2 Type II, HIPAA, GDPR, CCPA, PCI-DSS, TISAX, and ISO/IEC 42001 claims
—Stanford AI Lab roots and leadership experience from Google's Contact Center AI

Technology

AWS

Amazon EKS

Amazon S3

Kubernetes

Terraform

PyTorch

Hugging Face

TorchServe

Python

React

Node.js

TypeScript

Electron

Protocol Buffers/gRPC

GraphQL

Redis

Elasticsearch

OpenAI integrations

Genesys Cloud CX

Customers

United Airlines

Cox Communications

Marriott

Intuit

Brinks Home

Alaska Airlines

CarMax

Hilton

Verizon

CVS Health

AAA

Porsche

Optimum

Kiavi

Propel Holdings

Competitors

Parloa

Sierra

Verint

Cognigy

CallMiner

Observe.AI

Talkdesk

Medallia

Scale & contact

Estimated revenue

Approximately $10M-$20M annual revenue according to a third-party company-data estimate; this conflicts with a separate 2025/2026 public LinkedIn signal claiming Cresta had crossed $100M ARR, so revenue should be treated as unknown rather than definitive.

Estimated monthly visits

119.3K

Traffic estimate as of Jun 2026

recruiting@cresta.ai +1 415-234-3366

Latest news

Cresta Announces Partnership with New York Mets to Optimize Ticket Services With Conversational AI

PR Newswire · Jun 2026

Cresta announced deployment of Conversation Intelligence, AI Agent, and Agent Assist for Mets ticketing and fan service; the announcement also referenced Training Simulator and Conductor.

TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human Agents

PR Newswire · Jun 2026

TELUS Digital became a preferred implementation partner for Cresta's CX AI platform, combining deployment and optimization services with AI agents, human-agent augmentation, and conversation intelligence.

Cresta Launches Conductor, a Developer-First AI Agent Builder

Ping Wu / LinkedIn · Jun 2026

CEO Ping Wu announced Conductor, an AI agent designed to build and manage customer-facing AI agents.

Cresta and Atento Sign Strategic Partnership to Deliver Hybrid Human-AI Customer Experience Solutions

Cresta · May 2026

Cresta announced a major multi-year strategic partnership with Atento to deliver hybrid human-AI customer experience solutions across the Americas.

Cresta Closes $125M Series D to Accelerate Adoption of Human-Centric AI

PR Newswire · Nov 2024

Cresta announced its $125M Series D, co-led by WiL and QIA, bringing reported total funding above $270M and funding expansion of R&D hubs in Romania and India.

Jobs and careers at Cresta

96 jobs at Cresta

Event & Field Marketing Manager – East / Central

Remote

Marketing

United States (Remote); US (Remote)

4d ago

Remote

Full-time