Layoff
Jun 2022Public reporting indicated that Balto reduced its workforce by approximately 30 employees in a June 2022 layoff round.
SourceCompany research
Public company, workplace, funding, and market signals
Updated Aug 16, 2026
Overview
Balto is a St. Louis-based contact-center AI company that provides a unified platform for real-time agent assistance, quality assurance, compliance monitoring, coaching, conversation insights, call notes, and voice AI agents. Its core proposition is helping contact-center agents perform better during live customer conversations rather than relying only on post-call analytics.
Primary product
Balto AI Platform, including Agent Assist/Real-Time Guidance, automated QA, Compliance, Coaching, Insights, Notes, Omnichannel capabilities, and Togo voice AI agents.
Founded
2017
Headquarters
911 Washington Ave, Suite 722, St. Louis, Missouri 63103, United States
Team size
60-70
Work style
Flexible
Industry
Software Development
Sub-industry
Contact-center AI, conversation intelligence, customer experience software
Offices
St. Louis, Missouri, United States
Business model
B2B SaaS
Enterprise software
Quote-based subscription
Technology partnerships and reseller/referral partnerships
Funding
Stage
Series B / growth-stage venture-backed
Total raised
$57.6M
Latest round
Series B1 / later-stage venture round · Mar 2024
Latest amount
$5.7M
Series B1 / later-stage venture round
Mar 2024 · Jump Capital and other investors, according to Crunchbase; exact lead not independently confirmed
Aug 2021 · Stripes
Oct 2020
Apr 2020
Sep 2019 · Jump Capital
Jan 2018 · Arch Grants
Aug 2017
People & investors
Leadership
CEO & Founder
Co-founder; formerly COO
Davidson Girard
Co-founder
President & Chief Technology Officer
Erin Ryan
Chief Financial Officer
Kyle Jones
VP of Product
Evan Fehler
VP of Marketing
Dan Floyd
Senior Vice President of Sales
Director of Engineering
Rob Westervelt
Vice President of Customer Success
Work & culture
Balto emphasizes ownership, employee development, collaboration, innovation, and building a technology ecosystem in St. Louis. Public materials describe a people-development orientation, engineering mentorship, semiannual hackathons, and a mix of office, hybrid, and remote employees. Culture claims are primarily company-reported and should be validated against current employee reviews.
Work style
Flexible
Compensation
No reliable public salary bands were found. Balto publicly lists benefits and reported in 2022 that employees held equity; current role-specific compensation and equity terms were unavailable.
Benefits
Unlimited paid time off
Medical, vision, and dental coverage
$500 quarterly development allowance listed on the current careers page
Work-from-home support
Office, hybrid, and fully remote working arrangements
Employee equity was described by the COO in a 2022 interview
Hack-a-Thons
Hack-Pack engineering mentorship program
Ladies at Balto Software employee group
Product & market
Pricing
Custom quote based primarily on seat count, contract length, required features, and integrations; Balto does not publish fixed pricing.
Differentiators
- —Real-time guidance during live calls rather than only post-call analytics
- —Combines Agent Assist, QA, Compliance, Coaching, Notes, Insights, and voice AI in one platform
- —Dynamic prompts, checklists, and compliance alerts tailored to specific contact-center workflows
- —Designed for revenue-generating and regulated B2C contact centers
- —Integrates with existing softphone and CCaaS systems such as RingCentral, Five9, and Convoso
- —Claims measurable customer outcomes including improved conversion, lower average handle time, faster onboarding, and expanded QA coverage
Technology
Python
Flask
React
SQL
AWS
Amazon EKS
Kubernetes
Docker
Terraform
ArgoCD
Jenkins
GitHub Actions
Prometheus
Grafana
Datadog
OpenAI
ASR and NLP
Machine learning
Salesforce
HubSpot integrations
Customers
Humana
GEHA
Nelnet
NewRez
Staples Canada
National General
Johnson & Johnson
AmTrust
Katapult
Credit Control Corporation
EmpiRx
Integris Health
BrightBridge Credit Union
Horizon Services
InteLogix
Competitors
Cresta
Observe.AI
CallMiner
Dialpad AI
Gong
Amazon Connect
Cognigy
NICE Enlighten
Verint
Scale & contact
Estimated revenue
$10M-$20M annually; one third-party company profile estimates approximately $13.6M
Estimated monthly visits
38.9K
Traffic estimate as of Jun 2026
Signals & risks
Layoff
Dec 2022A second public layoff report indicated that more than 30 employees were affected; a workforce-tracking source estimates approximately 35 employees in this round.
SourceOther
Mar 2024Private-company funding databases report a $5.74 million later-stage Series B1 transaction in 2024, but Balto has not publicly described the transaction in detail. The latest-round classification and investor attribution should be treated as database-reported rather than company-confirmed.
SourceLatest news
Balto · Jun 2024
Balto reported winning the Automation Solution of the Year award at the 2024 CCW Excellence Awards, providing a notable recent customer-experience industry validation.
Balto · Jun 2023
Balto announced a partnership with Zoom to extend its contact-center agent-performance capabilities through the Zoom ecosystem.
St. Louis Business Journal · Dec 2022
The report covered a second significant workforce reduction at Balto in 2022, following an earlier reduction of approximately 30 employees.
Springfield Business Journal · Jun 2022
Public reporting described Balto's June 2022 workforce reduction of approximately 30 employees.
PR Newswire · Aug 2021
Balto announced a $37.5 million Series B led by Stripes with participation from RingCentral Ventures and existing investors, bringing reported total funding to $52 million.
Jobs and careers at Balto
2 jobs at Balto
Technical Support Engineer
Remote
Customer Success
Remote (United States)
1d ago
Remote
Full-time
Implementation Manager
Remote
Implementation
Remote (United States)
2w ago
Remote
Full-time