Avoca

Building the AI Workforce for Service Businesses.

HQ: New York, NY, USA

Company research

Public company, workplace, funding, and market signals

Updated Aug 2, 2026

Overview

Avoca (also associated with Alphablock Labs Inc.) is a New York-based private software company building an AI workforce/front office for service businesses. Its initial focus is home services—HVAC, plumbing, electrical, roofing, pest control, automotive and related trades—with expansion into the broader services economy.

Primary product

An AI-powered communications and workflow platform that answers inbound calls, texts and chats, books jobs into CRMs, follows up on estimates, runs outbound campaigns, schedules work and coaches/scorers customer-service representatives. Named products include Avoca Responder, Responder Hybrid, Coach, Speed to Lead, Simple Scheduler, Outbound and Web Chat.

Founded

2022

Headquarters

New York City, New York, United States

Team size

Approximately 100–150; Avoca's careers page says 100+ and LinkedIn reports 100–150. Older sources report 85 or 47, so the range is approximate.

Work style

Onsite

Industry

Software development

Sub-industry

Conversational AI, voice AI, customer-service automation and vertical SaaS for home-service businesses

Offices

New York City / Union Square, New York, United States

Santa Barbara, California, United States

San Francisco, California, United States (reported by LinkedIn; current status less certain)

Business model

B2B SaaS / vertical software

AI customer-service and call-handling platform

Usage- or volume-based enterprise software, with exact pricing not publicly disclosed

Workflow automation sold through demos and deployments

Funding

Stage

Series B / venture-backed growth stage

Total raised

$125M

Latest round

Series B · Apr 2026

Series B

Apr 2026 · Meritech Capital Partners and General Catalyst

Series A

Jun 2025 · Kleiner Perkins

Seed VC - II

Jan 2024

Seed (additional database-listed entry)

Apr 2023

Seed

Apr 2023

Pre-Seed

Apr 2023 · Y Combinator

$500K

Pre-seed / YC accelerator

Apr 2023 · Y Combinator

$500K

Convertible Note

Jan 2023

People & investors

Leadership

Apurva Shrivastava

Founder, Co-CEO

Tyson Chen

Founder, Co-CEO

Sarah Malis

Head of GTM Recruiting

Chad Horenfeldt

Head of Customer Success

Federico Crivelli

Head of Partnerships

Ivana Prstic

Head of Strategy and Operations

Amin Makhani

VP of Marketing

Nick Hartley

GM, West

Ben Schumer

Head of Technical Recruiting

Christian Scarlett

Tech Lead Manager, Voice

Investors

Meritech Capital Partners

Nexus Venture Partners

Work & culture

The company describes a high-velocity, ambitious, customer-obsessed, team-first culture with a bias for action and an emphasis on solutions. Careers materials say the New York team works together in-office every day; employee testimonials emphasize strong peer support and personal trust. Tyson Chen has also described shop visits as part of how the company operates.

Work style

Onsite

Visa sponsorship

Yes

Compensation

A published Forward Deployed Engineer role listed $160,000–$250,000 and stated that Avoca would sponsor. Other compensation details are not broadly disclosed; full-time equity is advertised.

Benefits

Medical, vision and dental coverage

Disability and life insurance

401(k) with no waiting period

Meaningful equity for full-time employees

Flexible PTO

Parental leave

Daily free lunch

$30 dinner benefit after 6:30 PM

Pre-tax transit and parking benefits

Product & market

Pricing

Not publicly listed. Avoca directs prospects to a demo and appears to sell customized B2B deployments rather than a transparent self-serve price.

Differentiators

—Purpose-built for service businesses and trades rather than generic contact centers
—Combines voice answering with booking, scheduling, estimate follow-up, outbound demand generation and CSR coaching
—Direct integrations with field-service systems such as ServiceTitan
—Human-in-the-loop and hybrid AI/human coverage
—Claims enterprise security/SOC 2 certification
—Focuses on measurable booked-job and revenue outcomes, not only call deflection

Technology

Proprietary voice-AI and LLM-based agents

Conversational AI for phone, SMS, chat and outbound campaigns

ServiceTitan integration

CRM and field-service workflow integrations

React

TypeScript

Python

JavaScript

SQL/NoSQL and microservices (third-party stack signals)

SOC 2-certified security controls

Customers

Granite Comfort

Homer Home Service

Brody Pennell

Call Dad

Sila Services

Turnpoint

1-800-GOT-JUNK?

Goettl

HL Bowman

Reliable Comfort

Competitors

OneSignal

Truvideo

Suite Studios

Traditional answering services and call centers

Field-service software vendors adding AI voice, scheduling and customer-service automation

Scale & contact

Estimated revenue

At least eight figures in annual recurring revenue in 2025 according to the company; a third-party profile estimates approximately $8.1M, so a defensible public-evidence range is roughly $8M–$20M ARR. The figures are estimates and not audited.

hello@avoca.ai

Latest news

Avoca (W23) is building the AI workforce for the physical economy

Y Combinator · Jun 2026

YC described Avoca's growth to eight-figure revenue and discussed the founders' product-market-fit journey from missed calls to an AI workforce for home services.

Avoca hits $1B valuation after $125M home-services AI raise

Silicon Report · May 2026

A follow-up analysis framed Avoca as workflow software for contractors, noting reported growth from roughly 10 to more than 800 customers and identifying the strategic risk of larger software vendors bundling scheduling, dispatch and voice.

Avoca Raises $125M+ at $1B Valuation to Power America's Services Economy With AI

PR Newswire / Avoca AI · Apr 2026

Avoca announced more than $125M raised across Seed, Series A and Series B at a $1B valuation; Series B was led by Meritech and General Catalyst, while Series A was led by Kleiner Perkins. The release also reported eight-figure 2025 ARR and partnerships with ServiceTitan, Nexstar and Clover.

Avoca Raises $125M+ at $1B Valuation to Power America's Services Economy With AI

Morningstar / PR Newswire · Apr 2026

Major funding announcement: Avoca said it raised more than $125M across Seed, Series A, and Series B at a $1B valuation; Series B co-led by Meritech and General Catalyst, Series A led by Kleiner Perkins.

Avoca: Bringing AI to the backbone of the real economy

Kleiner Perkins · Apr 2026

Kleiner Perkins explained why it led Avoca's Series A and characterized the company as infrastructure for an overlooked, massive segment of the economy.

Jobs and careers at Avoca

25 jobs at Avoca

Software Engineer (Product)

Remote

Engineering

Bengaluru, India; Bangalore, Karnataka, India

3d ago

Remote

Full-time