Assembled press page · Oct 2025
Assembled announced London as its European base and described the office as part of its European expansion.
Company research
Public company, workplace, funding, and market signals
Updated Aug 16, 2026
Overview
Assembled is a privately held customer-support operations software company founded by former Stripe employees. Its platform helps support organizations coordinate human agents, BPOs, and AI agents through workforce management, vendor management, AI agents, and AI Copilot products.
Primary product
Unified customer-support operations platform combining workforce management, vendor management, AI agents for chat/voice/email/SMS, and AI Copilot.
Founded
2018
Headquarters
San Francisco, California, United States
Team size
100-150
Work style
Hybrid
Industry
Software Development
Sub-industry
Customer-support software; contact-center workforce management; AI customer-service automation
Offices
San Francisco, California, United States
New York, New York, United States
London, United Kingdom
Business model
B2B SaaS
Enterprise software subscription
Usage-/seat-based software pricing
Funding
People & investors
Leadership
Co-founder and Chief Executive Officer
Co-founder and Chief Technology Officer
Brian Sze
Co-founder
Olivia Teich
Chief Product Officer
Udi Hoffmann
Chief Financial Officer
Josh Hanewinkel
Chief Customer Officer
Andy Tsai
Head of People and Talent
Archit Kumar
Head of Partnerships
Eleanor H.
Head of Marketing
Work & culture
Public materials emphasize customer empathy, humility, ownership, practical product development, cross-functional collaboration, and giving employees autonomy to build. Engineering content describes rigorous evaluation, human review, cost discipline, and treating AI agents as production systems. The company supports hybrid work while maintaining offices and in-person collaboration.
Work style
Hybrid
Visa sponsorship
Yes
Compensation
Assembled publicly advertises competitive compensation and equity. It also lists insurance, 401(k), and U.S. employment sponsorship. Public salary bands were not identified in the searched sources.
Benefits
Competitive compensation and equity
Health, dental, and vision insurance
401(k)
Flexible work arrangements
Remote-work home-office credit
U.S. employment visa sponsorship
Monthly LLM budget for employees
Product & market
Pricing
Public WFM pricing lists Core at $25 per month, Pro at $45 per month, and Enterprise at $75 per month; AI-agent and enterprise arrangements appear to use custom pricing or sales-assisted terms.
Differentiators
- —Purpose-built for customer-support and contact-center operations rather than general workforce management
- —Unifies in-house employees, BPO vendors, and AI agents in one operating model
- —Connects AI automation performance to forecasting, scheduling, staffing, and handoff decisions
- —Combines workforce management with AI agents and Copilot
- —Machine-learning forecasting, real-time adherence, intraday management, and AI-powered schedule generation
- —Provider-agnostic model architecture intended to support rapid model changes and failover
- —Customer-partnership and co-design approach, with rapid implementation claims
Technology
Python
Ruby/Ruby on Rails
PostgreSQL
Kubernetes
Argo Workflows
Docker/containerized services
Retool
Claude models
OpenAI GPT models
Provider-agnostic LLM routing
Machine-learning forecasting and scheduling algorithms
Customers
Stripe
Robinhood
Canva
Etsy
HubSpot
Intercom
Ashley Furniture
Brooks
DoorDash
Block
Salesforce
Zoom
TaskRabbit
Intuit
Thrasio
Competitors
NICE
Verint
Calabrio
Talkdesk
Genesys
Five9
Deputy
Legion
Beeline
Scale & contact
Estimated revenue
$1M-$10M annually; one third-party Exa company profile estimated approximately $9.5M, but private-company revenue is not independently disclosed.
Latest news
EZ Newswire · Aug 2025
Assembled announced a support-orchestration suite connecting AI-agent performance with workforce forecasting, staffing, handoffs, and operational reporting.
Assembled engineering blog · Aug 2025
Assembled described its provider-agnostic model-routing and evaluation infrastructure, reporting that GPT-5 support was made available to customers within hours of launch.
Assembled / Anthropic case study · Jan 2025
The article describes Assembled Assist’s use of Claude, multi-model failover, AI-human routing, and reported customer outcomes including higher satisfaction and lower escalations.
Assembled · Dec 2024
Assembled reviewed the expansion of its platform into Assist AI and its strategy to coordinate in-house agents, BPOs, and AI agents.
Jobs and careers at Assembled
15 jobs at Assembled
Security Engineer
On-site
Engineering
New York City, NY; New York City, New York, United States
1d ago
On-site
Full-time
Sales Development Representative
On-site
Sales
New York City, NY; New York City, New York, United States
4d ago
On-site
Full-time
Software Engineer, Workforce Operations
On-site
Engineering
San Francisco, CA; San Francisco, California, United States
1w ago
On-site
Full-time
Customer Marketing Manager
On-site
Marketing
San Francisco, CA; San Francisco, California, United States
2w ago
On-site
Full-time
Product Designer, Design Systems
On-site
Product Design & UX
San Francisco, CA; San Francisco, California, United States
1mo ago
On-site
Full-time
Strategic Partnership Manager
Remote
Sales
United States
1mo ago
Remote
Full-time
Customer Success Manager
On-site
Customer
San Francisco, CA; San Francisco, California, United States
1mo ago
On-site
Full-time
Senior Product Manager
On-site
Product
San Francisco, CA; San Francisco, California, United States
1mo ago
On-site
Full-time
Associate Deployment Strategist
On-site
Customer
San Francisco, CA; San Francisco, California, United States
1mo ago
On-site
Full-time
Product Manager
On-site
Product
San Francisco, CA; San Francisco, California, United States
2mo ago
On-site
Full-time
Brand Designer
On-site
Marketing
San Francisco, CA; San Francisco, California, United States
3mo ago
On-site
Full-time
Sales Engineer
On-site
Sales
New York City, NY; New York City, New York, United States
3mo ago
On-site
Full-time
Strategic Partnership Manager
On-site
Sales
New York City, NY; New York City, New York, United States
4mo ago
On-site
Full-time
Software Engineer - Platform
On-site
Engineering
New York City, NY; New York City, New York, United States
4mo ago
On-site
Full-time
Sales Development Representative
On-site
Sales
San Francisco, CA; San Francisco, California, United States
5mo ago
On-site
Full-time