Acquisition
Nov 2024AirHelp acquired ClaimCompass, a Bulgarian air-passenger-rights platform, to expand its claims capabilities and market reach.
SourceAirHelp helps air passengers get compensation for delayed, cancelled…
Company research
Public company, workplace, funding, and market signals
Overview
AirHelp is a Berlin-based travel-tech company that helps air passengers claim compensation for delayed, cancelled, missed-connection, overbooked, and denied-boarding flights, and sells AirHelp+ protection/membership on a no-win-no-fee model.
Primary product
Flight compensation claims platform plus AirHelp+ travel protection/membership
Founded
2013
Headquarters
Warschauer Platz 11-13, 10245 Berlin, Germany
Team size
201-500
Work style
Hybrid
Industry
Travel Technology
Sub-industry
Air passenger rights / flight compensation claims management
Offices
Berlin, Germany (Warschauer Platz 11-13)
Berlin, Germany (Boxhagener Str. 18 / 18 Boxhagener Straße)
Kraków, Poland (al. 3 Maja 9)
Gdańsk, Poland (aleja Grunwaldzka 472c)
Barcelona, Spain (Pg. de Gràcia 55)
Warszawa, Poland (Prosta 18)
New York, United States
Hong Kong, Hong Kong
London, United Kingdom
Business model
No-win-no-fee consumer claims service
AirHelp+ membership / subscription
Travel-tech app and flight-tracking tools
Partnerships with travel brands
Funding
Stage
Secondary Market
Total raised
$16.8M
Latest round
Secondary Market · Mar 2025
People & investors
Leadership
Founder & Chairman
Chief Human Resources Officer / Managing Director
Chief Legal Officer and Head of Corporate Affairs
VP of Product Growth
Chief Insurance Officer
Software Engineering Manager
Irena Lauer
Chief Customer Officer
Aleksandra Kasiewicz-Kowalska
Head of Legal Operations
Work & culture
Purpose-driven, global, and collaborative; AirHelp emphasizes curiosity, growth, resilience, customer obsession, and building products that improve travel experiences.
Work style
Hybrid
Visa sponsorship
Limited
Compensation
Public engineering job ads in Poland show monthly salary bands such as 15,000-25,000 PLN for full-stack roles, 18,000-25,000 PLN for senior product managers, and 18,000-23,000 PLN for senior software engineers; the company also advertises a no-win-no-fee consumer model and AirHelp+ membership pricing externally.
Benefits
Hybrid work
Learning budgets
Transparent career paths
Leadership training
Relocation support
Visa support
Global team environment
Product & market
Pricing
No win, no fee; AirHelp keeps a 35% fee including VAT from successful claims, and AirHelp+ is sold as a membership/subscription with additional protection and perks.
Differentiators
- —Global passenger-rights specialization
- —Automated eligibility checking and flight-data processing
- —AirHelp+ protection with Fast Track, lounge access, and extra reimbursements
- —Large legal/operational network across many countries
- —Free information and self-service claim tools
- —Strong focus on rights advocacy and regulatory updates
Technology
Ruby/Rails
Go
Python
Node.js
React
JavaScript
TypeScript
PostgreSQL
AWS
Docker
Kubernetes
Terraform
Grafana
ELK stack
Sentry
CI/CD tools
Cloudflare
Salesforce
Google Analytics
GitHub Actions
Customers
Air passengers with delayed, cancelled, missed-connection, overbooked, or denied-boarding flights
AirHelp+ members
Travelers seeking compensation guidance and disruption alerts
Competitors
Flightright
Freebird
Air Indemnite
Koala
pap!
Flyhjaelp
RefundMyTicket
Click2Refund
Swiipr Technologies
Scale & contact
Estimated revenue
$150M-$200M
Estimated monthly visits
668.5K
Signals & risks
Acquisition
Dec 2025AirHelp announced the acquisition of Dutch rail-tech company Trein Vertraging to expand beyond air claims into multi-modal travel compensation.
SourceLatest news
AirHelp LinkedIn · Jun 2026
AirHelp posted about the EU's revised EC261 framework, emphasizing preserved compensation rules and updated claim timelines.
PR Newswire · May 2025
AirHelp launched its new flight and claim tracker with free unlimited flight tracking, compensation alerts, and AirHelp+ upsell features.
AirHelp · Mar 2025
AirHelp released its 2025 Air Passenger Rights Guide and cited a survey showing broad knowledge gaps among U.S. travelers.
AirHelp · Mar 2025
AirHelp announced a secondary minority investment from Abry Partners and said the company had been profitable for several years.
TravelDailyNews · Nov 2024
AirHelp acquired ClaimCompass to strengthen its flight-compensation platform and expand claims capabilities.
Jobs and careers at AirHelp
0 jobs at AirHelp
No open positions
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