Duckie blog · Jun 2026
Duckie introduced proactive messaging so AI agents can initiate conversations to resolve stalled checkouts, failed payments, or silent exits before a ticket is opened.
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
Duckie is a Y Combinator-backed AI support-agent platform for customer support teams. It builds autonomous agents that resolve tickets, investigate issues, and take actions across tools like Zendesk, Intercom, Slack, Stripe, Jira, Confluence, and GitHub, positioning itself as a self-building system for end-to-end support resolution rather than a simple chatbot.
Primary product
AI support agents / agentic support automation platform
Founded
2023
Headquarters
San Francisco, California, United States
Team size
1-10
Industry
Software Development
Sub-industry
AI customer support automation
Business model
B2B SaaS
Open Positions
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