Shyft · Feb 2026
Third-party pricing page describing FirstSupport as a customer-support AI tool and listing a subscription starting price, plus integrations.
AI Assistant for Customer Support
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
FirstSupport.ai is a Y Combinator W21, Bandung-based B2B SaaS startup that helps customer-support teams draft replies, translate conversations, summarize tickets, tag issues, and generate reports inside Zendesk. Public evidence points to a very small team and limited transparency on employee policies.
Primary product
AI assistant for customer support (Zendesk-focused)
Founded
2021
Headquarters
Bandung, Indonesia
Team size
2-10
Industry
IT Services and IT Consulting
Sub-industry
AI customer support automation
Offices
Bandung, Indonesia
Open Positions
0 jobs at FirstSupport.ai
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