Ada blog · Jun 2026
Ada highlighted platform upgrades including deeper resolution, knowledge in 60 languages, and more enterprise control for ACX teams.
Company research
Public company, workplace, funding, and market signals
Updated Jul 29, 2026
Overview
Ada is a Toronto-based enterprise AI customer service company built around its ACX (Agentic Customer Experience) platform, which deploys and improves AI agents that resolve customer conversations across channels with enterprise-grade guardrails.
Primary product
ACX platform for enterprise AI customer service agents
Founded
2016
Headquarters
Toronto, Ontario, Canada
Team size
201-500
Work style
Remote
Industry
Software Development
Sub-industry
AI customer service automation / agentic CX
Offices
Toronto, Ontario, Canada (downtown Toronto collaboration hub / HQ)
London, United Kingdom
Singapore
Business model
enterprise B2B SaaS
Funding
People & investors
Leadership
Co-Founder & CEO
Co-Founder & Board Member
Chief Customer Officer
Work & culture
Digital-first and fully remote, with a strong emphasis on collaboration, high standards, continuous improvement, and mission-driven work; the company also brings teams together in Toronto for off-sites and encourages employees to work from abroad.
Work style
Remote
Compensation
No official salary bands were found. Public employer-review data suggests compensation is reasonably well-rated (for example, around 4.1/5 on company-profile aggregators), but this is only a soft signal.
Benefits
stock options
health & lifestyle spending accounts
parental leave top-up
unlimited vacation
learning & development budget
Product & market
Pricing
Sales-led enterprise pricing with annual upfront commitments; platform fee + conversation/usage fee + implementation/services fee
Differentiators
- —ACX operating model combines software, methodology, and expert services
- —AI-native architecture built around models rather than human-seat workflows
- —omnichannel and multilingual support across chat, voice, messaging, email, and social
- —Playbooks and Coaching for long-horizon workflows and continuous improvement
- —enterprise-grade trust/security and compliance (SOC 2, GDPR, HIPAA, AIUC-1, PCI)
- —headless/integration-heavy approach designed for deep backend workflows
- —managed ACX experts as an extension of the customer's team
Technology
GitHub
Scale & contact
Estimated revenue
$30M-$40M
Estimated monthly visits
214K
Traffic estimate as of Jul 2026
Latest news
Ada blog · Jun 2026
Ada explained how Playbooks addresses latency, adherence, and customer-behavior challenges in complex AI-agent workflows.
Ada blog · May 2026
Ada launched Ada Labs as its applied AI research division for ACX.
Business Wire · Mar 2026
Ada said it exceeded 100% year-over-year revenue growth, reached 108% agentic AI ARR growth, and reported 146% net revenue retention, while expanding globally and adding more than 550 enterprise AI agents.
Open Positions
7 jobs at Ada
Sales Development Representative
On-siteRevenue Toronto - Ontario6d ago
On-site